In some cases, cashback may not be tracked or may be marked as rejected if the purchase does not meet the offer requirements.
Common reasons include:
The cashback offer was not activated before making the purchase
Cookies were disabled or blocked during checkout
The purchase was completed on a different browser, device, or tab
The order was cancelled, returned, or refunded
The item or purchase does not qualify under the retailer’s terms and conditions
If your cashback was not tracked, it will not appear in your account.
What you can do
To help prevent missing cashback in the future:
Always activate the cashback offer before shopping
Ensure cookies are enabled in your browser
Complete your purchase in the same session after activation
Avoid using ad blockers or tracking restrictions
If you believe your cashback should have been tracked but is missing, please contact our Customer Service team. We’ll be happy to investigate your order.