💡 What Are Non-MLS Contacts?
Non-MLS contacts are agents (or prospective agents) who don't currently appear in your MLS data but that you still want to keep in your recruiting pipeline. Think referrals, career changers coming from another industry, agents from outside your market, or people you've personally connected with who aren't actively transacting.
➕ Adding a Non-MLS Contact
There are two ways to get non-MLS contacts into Courted.
Option 1: Add Manually (One at a Time)
Great for when you meet someone at an event or get a referral and just want to get them in quickly.
Go to Recruit > Non-MLS Contacts
Click the + button in the top right corner
Select Create Contact
Fill in the contact's details: name, email, phone, and any other relevant info
Click Save
🚨 Required fields: First name, last name, and email are all required to save a contact. Email addresses also have to be unique in Courted, so you won't be able to add a contact with an email that's already tied to an existing profile.
Option 2: CSV Import (Bulk Upload)
Go to Recruit > Non-MLS Contacts
Click the + button in the top right corner
Select Upload CSV File
Download the CSV template to make sure your data is formatted correctly
Fill in your contacts and save the file
Upload the CSV and review the import preview
Confirm the import
💡 Tip: Clean up your CSV before uploading. Duplicate rows, missing names, or funky formatting can cause contacts to import incorrectly. A quick review before you upload saves a headache later.
✅ What to Do After Adding Contacts
Once your contacts are in, do these two things right away so nothing falls through the cracks.
Assign them to yourself (or a teammate)
Head to each contact's profile and assign them in the Prospect Management section, just like you would an MLS agent. This is what gets them into your Pipeline view so you can track and follow up with them.
Update their Status
Give them a starting status that reflects where they are in your recruiting process. Even just setting them to "Identified" tells Courted they're on your radar and keeps them visible in your pipeline filters.
Once assigned, they'll show up in Recruit > Pipeline right alongside your MLS agents. From there, everything works the same: log interactions, set tasks, update statuses, the whole thing.
🔀 Merging a Non-MLS Contact with an MLS Agent
Sometimes a contact you added manually will eventually show up in the MLS, maybe they got licensed, joined a brokerage, or started transacting in your market. When that happens, you can merge the two records together so you don't end up with duplicates and lose your history.
To merge:
Go to Recruit > Non-MLS Contacts and open the contact's profile
Click the kebab menu (...) in the corner of the profile near their name
Select Merge Profile
Enter the agent's name or MLS ID to find their MLS record
Select the correct profile from the results
Click Merge
After merging, the MLS agent record becomes the primary profile and any notes, tasks, interactions, and history you logged on the non-MLS contact will carry over. Nothing gets lost.
🚨 Some Things to Know
Non-MLS contacts won't have production data. Since they're not in the MLS, Courted won't have transaction history, listing volume, or market stats for them. You'll be working off whatever you manually log on their profile.
Assign before you forget. Uploading contacts is only half the job. Assigning them to yourself is what makes them actionable in your pipeline. Get in the habit of assigning right after you upload or add.
For more on tracking and managing agents once they're in your pipeline, see Work Tracking on Courted.