We calculate sales volume as the total sales volume for all transactions an agent has worked on, and we give half credit for any transactions with a co-list or co-buy agent.

On an agent's profile, “transactions” are the total number of closed transactions an agent has worked on (regardless of whether they were co-list/co-buy or not). “Units” is the same as transactions, but gives half credit for any co-list or co-buys.

In Market Trends, "Count (#)" is the number of completed transactions in a given market – counting each transaction as 1, rather than counting each side separately. So if 10 homes sold in a given market, we would count that as 10 transactions, rather than 20 sides.

If agent commission data is available in the MLS (typically available for pre-NAR settlement deals, with buyer’s agent commissions only), we would use that to calculate estimated commission. Where commission data is unavailable, we assume a 2.75% commission rate per side (5.5% total).

Some MLSs will provide agents' home addresses in their data feed to Courted, which Courted then exposes on agent profiles and in agent exports. Note that MLSs generally do not perform any validation as to whether the home address the agent inputs is valid, or whether it is different from their office address. As a result, home addresses can contain errors.

Time in industry is calculated as the time since an agent’s first transaction in a given MLS. Most MLSs do not have data beyond 20 years, and some only provide data for 3 or 5 years, so the accuracy of time in industry can be limited depending on the MLS. If an agent goes inactive, or if they relocate to another MLS, Courted may also underestimate time in industry.

Great question, and the answer is more complicated than you may think! MLSs do not always report the exact date an agent moves from one brokerage to another, so Courted relies on a variety of signals, including:

Occasionally, agents will take listings with them from their old brokerage to their new brokerage. In these cases, often the underlying MLS data will make it "appear" as though an agent started at their new brokerage before they actually did, which will artificially move their change date further in the past.

Courted makes a relatively accurate inference of the time an agent moves from one brokerage to another based on these signals, and it typically is not off by more than a week or two. If you see cases where it is off by more than that, please reach out, and be aware of these potential inaccuracies when reaching out to an agent. We recommend saying something like "I see about a year ago you moved to your new brokerage, how's it going so far?" instead of "I see on April 15th, 2025, you moved to your new brokerage – how's it going so far?" to prevent coming off inaccurate or uninformed.

Courted reflects any transaction that exists in the MLS and is one of a set of relevant property types. Generally, we display any residential transactions and certain land transactions. We do not currently display commercial transactions or new construction transactions due to sparse / inconsistent MLS coverage. Those are missing, as well as any other off-market deals. We may also miss transaction attribution for buyers’ agents if they are not a member of the MLS in which the property was listed. If you find a transaction that exists in your MLS but is not in Courted, please reach out via our support chat.

Brand is not a field that’s defined in the MLS, so Courted infers office brand affiliation through a variety of factors, including shared main office MLS IDs, names, office information, and managing broker information. If you see something that doesn’t look as expected, please reach out to the Courted team and let us know!

Related offices are defined as offices that share the same Main Office MLS ID within the MLS, so coverage here depends on accuracy & completeness of the MLS data.

You can click on the blue “Set Defaults” button on those pages and set them so that it only shows agents who are Assigned To yourself. You may also want to only select certain Statuses that reflect that you might want to follow up with an agent, such as Identified, Contacted, Connected, etc., but not Recruited, Lost, or Not Interested.

Courted Candidates will display any agents whose home location, office location, or most transacted city is one of the cities you have set in your Candidates Settings. So you may be viewing an agent whose most transacted city is not one of your specified cities, but whose home or office location is.