Feature Summary: The Financials tab in CourtReserve Pulse gives club administrators a consolidated view of revenue performance for any selected time period. It replaces the need to pull and cross-reference separate financial reports, membership billing exports, and registration revenue summaries.

Use Cases:

The Financials tab is organized into two areas: a group of KPI cards across the top left of the page, and a Revenue Summary panel on the right side. Together they give you both a quick-scan snapshot and a detailed breakdown of where revenue is coming from and where it is going.

All figures are calculated on a cash basis — meaning revenue is recorded when payment is collected, not when it is earned or scheduled. This is important to keep in mind when comparing figures across periods or reconciling with external accounting tools.

Each KPI card displays the current value for the selected date range alongside a percentage change indicator compared to the prior equivalent period. A green arrow indicates improvement; a red arrow indicates a decline. Hovering over the info icon on any card shows the full definition and formula used to calculate that metric.

The six KPI cards at the top of the Financials tab are your quick-scan indicators of revenue health. Each shows the current value for the selected period alongside a percentage change compared to the prior equivalent period. A green arrow indicates improvement; a red arrow indicates a decline. Hover over the info icon on any card to see its full definition and formula.

Definition: Total payments collected through CourtReserve during the selected period.

Formula: SUM of all completed payments within the date range.

How it's Calculated: Cash basis — recorded when payment is collected. Includes bank-deposit payment methods only. Revenue collected outside CourtReserve is not included. Same-day processor and bank deposit totals may not match due to settlement lags of one to three business days; processing fees are not deducted.

Why It Matters: Gross Revenue is your top-line number — the total amount your club brought in during the period. It is the starting point for understanding financial health and the baseline from which refunds, discounts, and fees are subtracted to arrive at net revenue.

For a small club, a week-over-week dip in Gross Revenue might reflect a slow stretch of weather or a holiday weekend. For a larger club, a multi-week downward trend is a signal worth investigating — whether that is a programming gap, a drop in membership renewals, or a shift in booking behavior.

For example: If your club ran a large event in April that collected $4,000 in registrations, that amount is reflected in Gross Revenue for the period in which payments were collected, not the date the event was held.

Note: Revenue collected outside of CourtReserve — such as cash payments or third-party processors — is not included in this figure.

Definition: Total value of all completed transactions during the period, across every payment method.

Formula: Gross Revenue (bank-deposit methods) + Non-Cash (non-deposit methods).

How it's Calculated: Unlike Gross Revenue, Total Payment Volume includes non-deposit payment methods such as account credits. Account credit payments count when applied — the original purchase that funded the credit was already counted in an earlier period, so totals across long date ranges may include both. Promo codes and manual adjustments are excluded.

Why It Matters: Total Payment Volume gives you a fuller picture of all transactional activity at your club, including payments made with account credits that do not flow through a bank deposit. The gap between Total Payment Volume and Gross Revenue tells you how much of your activity was settled through non-cash methods.

For example: A member pays for a lesson using a $50 account credit. That $50 appears in Total Payment Volume but not in Gross Revenue, since no bank deposit occurred. If you notice Total Payment Volume consistently running higher than Gross Revenue, your members are actively drawing down credit balances — which can be worth monitoring for cash flow planning.

Definition: Average net revenue per active player during the selected period.

Formula: Net Revenue divided by Active Players. Net Revenue = Gross Revenue minus Refunds minus Discounts.

How it's Calculated: A player counts as active if they were billed for a paid membership, had a booking, or had a transaction during the period. Revenue collected outside CourtReserve is not included.

Why It Matters: Revenue per Player tells you how much value, on average, each engaged player is generating for your club. It is one of the most useful benchmarks for evaluating the health of your programming and membership mix over time.

For a small club, a low RPP may simply reflect a high proportion of non-member visitors paying one-off court fees. For a larger club, a declining RPP over several periods may indicate that your active player base is growing but spending less per person — a signal to review pricing, upsell opportunities, or membership tier value.

For example: If your club has 200 active players and $10,000 in net revenue for the month, your RPP is $50. If next month you have 220 active players but the same net revenue, your RPP has dropped to approximately $45 — meaning your player base grew but average spend per player declined.

Definition: Average revenue earned per bookable court hour during the selected period.

Formula: Total Booking Revenue divided by Total Bookable Court Hours.

How it's Calculated: Court-time revenue only. Membership dues, retail, and food and beverage are excluded. Based on each court's bookable schedule, not facility operating hours.

Why It Matters: RevPAH is the court-level equivalent of revenue per available room in the hospitality industry. It tells you how efficiently your court inventory is being converted into revenue. A high court utilization rate paired with a low RevPAH may indicate that courts are being filled with low-revenue activity — such as complimentary bookings or heavily discounted events.

For a small club with two or three courts, even a few unsold hours per day adds up quickly. RevPAH makes that cost visible in dollar terms rather than just as a percentage. For a larger club, it is useful for comparing revenue density across different court configurations or programming types.

For example: Your club has 10 bookable court hours per day across two courts, giving you 20 available court hours per day. Over 30 days that is 600 available hours. If your total booking revenue for the month is $6,000, your RevPAH is $10. If you add a new paid clinic program that fills previously empty morning slots, you would expect to see RevPAH increase in the following period.

Note: RevPAH is based on each court's configured bookable schedule in CourtReserve, not your facility's physical operating hours.

Definition: Total refunds processed and discounts applied at point of sale during the selected period.

​Formula: SUM of processed refunds + SUM of applied discounts.

​How it's Calculated: Completed transactions only. Discounts are price reductions taken at checkout — promo codes and manual price adjustments.

​Why It Matters: Refunds & Discounts is an important figure to monitor alongside Gross Revenue, not just in isolation. A high refund volume relative to gross revenue may point to cancellation policy gaps, event quality issues, or overbooking problems. Discounts are worth watching for a different reason — heavy or growing discount activity can quietly erode your top line even when bookings look healthy. Tracking this metric over time helps you spot whether the activity is seasonal, event-driven, or trending in a concerning direction.

For a small club, a single large refund can move this number significantly — context matters. For a larger club, consistent month-over-month growth in this figure warrants a closer look at which transaction types or event categories are driving it.
For example: Your club issues $1,500 in refunds in a given month, largely tied to a rained-out outdoor event. The following month refunds drop to $200. That seasonal pattern is expected and explainable. However, if refunds or discounts are trending upward across multiple event types with no clear cause, it may be worth reviewing your cancellation, refund, and discounting policies.

​Note: This figure reflects what has been processed, not what is pending — refunds that have been requested but not yet completed are not counted until they are processed.

Definition: Total unpaid balances across member accounts as of today.

Formula: SUM of unpaid invoices.

How it's Calculated: This is a current snapshot — it is not tied to the selected date range. It reflects membership accounts only. Transactions settled at point of sale are not included.

Why It Matters: Outstanding Balances surfaces money your club is owed but has not yet collected. For clubs with recurring membership billing, this number can grow quickly if failed payments are not followed up on promptly. Monitoring this figure regularly helps prevent small unpaid balances from accumulating into larger collection problems.

For a small club, even a handful of unpaid membership invoices can represent a meaningful portion of monthly recurring revenue. For a larger club with hundreds of members, a rising Outstanding Balances figure is a clear signal to review your dunning process and payment retry settings.

For example: Your club shows $0 in Outstanding Balances at the start of the month. After the monthly membership billing cycle runs, the figure jumps to $320, reflecting three members whose payment methods failed. Following up with those members directly — or enabling automatic payment retries in CourtReserve — would bring that balance back to $0.

Note: Outstanding Balances always reflects the current state of your accounts, regardless of the date range selected on the Financials tab.

The Revenue Summary panel on the right side of the Financials tab provides a detailed breakdown of how gross revenue flows through to net revenue, as well as a view of how your revenue is composed by type and category.

The top section of the panel shows:

This is the clearest view of what your club actually kept after accounting for money returned to members.

For example: If your Gross Revenue is $11,368, your Refunds are -$1,440, and your Discounts are -$587, your Net Revenue is $9,341. That gap between gross and net is worth reviewing — in this case, roughly 18% of gross revenue was returned or discounted.

The Revenue Mix bar shows the proportional split between two revenue streams:

This split tells you how dependent your club is on membership revenue versus activity-based revenue. A club with a high recurring percentage has more predictable monthly cash flow. A club heavily weighted toward transactional revenue may see more volatility month to month.

For example: If your Revenue Mix shows 28% recurring and 72% transactional, your club's revenue is primarily driven by event registrations, court reservations, and lessons. A slow event month will have an outsized impact on your overall revenue compared to a club where memberships make up 60% or more of income.

The Revenue by Category table breaks down total revenue across five categories, showing both the dollar amount and percentage share for each:

This table is useful for identifying which areas of your club are driving the most revenue and which may be underperforming relative to expectations.

For example: If Event Categories represent 54% of your revenue but you only run events two weekends per month, that concentration may be worth noting — a slow event month will have a significant impact on your overall numbers. It may also signal an opportunity to grow reservation or membership revenue to create a more balanced mix.

The Financials tab can be exported using the Export button in the top right corner of the page. Two formats are available:

The CSV export is useful when you want to manipulate the underlying data — for example, comparing revenue by category across multiple periods or sharing figures with an accountant or bookkeeper.

This article is part of the CourtReserve Pulse series. See the full series below.