What happens if a member doesn't pay a past invoice?
It is not possible to stack invoices. That means CourtReserve voids the past invoice and adds those unpaid fees to the current invoice. Last month's fees + this month's fees = this month's invoice.
Can we send invoices from an individual profile?
Yes, that is possible. Click here to learn how.
Does CourtReserve send an email notification when a system user generates an invoice?
Yes, CourtReserve sends the player an email when the system user generates an invoice. The player also receives an email with a payment receipt when they pay an invoice.
What happens if an invoice payment is declined?
The player and admin get email notifications when a payment is declined or when an echeck is returned for insufficient refunds. In these cases, CourtReserve reverts the invoice and marks it UNPAID. The platform also reverts any payment(s) and sets all the fees back to UNPAID.
What does a player see on the member portal when an invoice is PAID? Does the payment show on the court sheet?
CourtReserve doesn't show invoices on the court sheet. To view a paid invoice on the member portal, the player clicks the profile name and goes to Billing > Invoices.
Click the DETAILS button to see the actual invoice. Click the INVOICE BREAKDOWN button to see a list of line items.
Does the Regenerate Invoices feature only show up when the platform fails to collect a payment or when the system user voids the invoice?
The Regenerate button only shows up for invoices that are VOIDED by the system user. The button does not show up for declined payments because, technically, an invoice with a declined payment is still valid. Payment could be made if the player resolves the problem (e.g. by replacing an expired credit card). Click here to learn more about regenerating invoices.
Can a system user manually void an invoice?
Yes, the system user can void an invoice. Click here to learn more.
If players pay for a court reservation that is on an invoice, what does the scheduler look like?
The reservation appears on the scheduler just like any booking that has been paid. CourtReserve hides the dollar sign icon and the red bar at the top of the booking block.
What happens if members don't pay their invoices by the due date?
The status of the invoices changes to UNPAID. If the invoice does not include unpaid membership dues (see below), the system rolls all of the unpaid charges into the next invoice.
If the unpaid invoice includes membership dues as part of that invoice and the system user enabled the suspend account in X days feature, CourtReserve suspends the account (after the number of days in the setting) until the player pays the invoice.
If the system user enables the Prevent Members from Paying Transactions if Member has Pending Invoices feature (click here to learn how), then players cannot pay for court bookings until the invoice is paid.
Why can't members see credit balances on their itemized invoices or accounts?
Invoices only show fees that are owed. They don't show credit balances. To see their account balance, players log onto their member portal and click Billings > Transactions. If the account has a credit, a number in brackets displays under the Balance heading.
Does the Batch Billing feature create new or duplicate fees on member accounts, or does it just send invoices with outstanding fees that already exist?
Invoices generated by the Batch Billing tool only include fees that are already on the member's account. Batch Billing never generates a fee that wasn't already in the system.
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