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Self Check-in Kiosk
Self Check-in Kiosk

Create a Sign-in Terminal to Track Player Check-Ins for Reservations, Lessons, and Events

Ashley Owens avatar
Written by Ashley Owens
Updated this week

INTRODUCTION

  • Feature Summary: System users configure a self check-in kiosk.

  • Use Cases: A kiosk can be an iPad, tablet, or desktop computer. Each kiosk lets players check-in for their club activity. After creating a kiosk record, copy the URL and paste it into a new browser.

To receive alerts when players check in with balances and fees owed to your facility, you need to enable the Attendance Tracker (SETTINGS > ADD-ONS).


SETUP REQUIREMENTS

This section shows system users how to:

  • set up a kiosk on a desktop computer or mobile device (e.g. tablet)

  • create a kiosk record

  • manage kiosk records

Creating a kiosk

  1. Log in to the admin dashboard.

  2. Click SETTINGS on the side menu.

  3. Scroll down to the ORGANIZATION SETTINGS heading.

  4. Click the Kiosks icon. A new page displays.

Click the green Create Kiosk button.

Fill in the fields and click Save changes.

  • Name - Enter a unique name for this kiosk. This name displays on the Kiosks main page.

  • Description - Briefly describe the kiosk. For internal purposes only.

  • Pin Code - Enter a unique pin code that admins use to unlock a kiosk. This pin code should not be shared outside admin users.

Features

  • Is Active - Check the box to make this an active kiosk. If not checked, the kiosk record stays on the platform, but CourtReserve does not display the kiosk on any devices.

  • Reservations / Self Check-In - Check one or both boxes to enable reservations and or self check-in at the kiosk.

Reservations

Click the Reservations tab and configure settings.

  • Allow Cancellations - If the box is checked, members/players can cancel bookings at the kiosk. If not checked, cancellations are not possible at the kiosk.

  • Restrict Reservations To The Next X Minutes - Enter a number to create a window for bookings at the kiosk. A small number (e.g. 30 minutes) means players can only make a last-minute booking.

  • Allow Booking Ball Machines - If the box is checked, members/players can book resources like a ball machine. If not checked, resources cannot be booked at the kiosk, and CourtResereve hides the next field (see below).

  • Allowed Resource Categories - Click the field and select one or more resources that a member can book at the kiosk. The default setting is ALL. CourtReserve hides this field if the Allow Booking Ball Machines (see above) box is not checked.

Filter By

System users configure these settings to control member access to information at the kiosk.

  1. To display information at the court level, choose Courts.

  2. Click the next field and select one or more reservation types that display at the kiosk. The default setting is ALL.

  3. Click the Courts field and select one or more courts that display at the kiosk. The default setting is ALL.

Optionally, the system user can choose to display a custom scheduler. Click the field and select one or more custom schedulers.

Self Check-In

Click the Self Check-In tab and configure settings.

  • Time Frame to Check for Reservations/Events - Create a check-in window. Enter the number of hours and minutes a member/player can check in before the reservation or event starts. This is a required field.

  • Check-In for Multiple Reservations Allowed - If a member has more than one booking inside the Time Frame to Check for Reservations/Events window, CourtReserve checks in the player for all those activities at the same time.

Reservations, Lessons, and Events

System users decide which activities can be serviced at the kiosk. Check the box to enable check-ins for reservations, lessons, and events. If a box is checked, select which type is available at the kiosk. Click the field and select one or more types. The default setting is ALL.

Feedback

  • Play Sound on Successful/Unsuccessful Check-Ins - If the box is checked, the kiosk plays a sound with each attempt to check-in.

  • Seconds to Show Success Message Before Accepting Next Check-In - Set the number of seconds to display a message to the member/player before going back to the kiosk's home page. This is a required field. The default is 5 seconds.

  • Allow Manual Check-Ins - If this box is checked, members can enter their player number instead of using a barcode scanner. If not checked, all members must use the barcode scanner to check-in.

Messages

  • Show Success Check-In Information - If this box is checked, system users can control which information the player sees when a check-in is confirmed. See below to add or remove information fields.

  • Check-In Display Fields - Click the field to add or remove the types of information that CourtReserve sends to a player in the check-in confirmation message.

The next fields show default messages for different situations. Modify the text as required.

Managing the kiosk record

After creating a kiosk, CourtReserve shows the kiosk record. To edit or delete a kiosk record, click the three-dot icon and select an option on the drop-down menu.

Setting up a kiosk on a computer or tablet

To create an active kiosk:

  1. Click the Copy URL button.

  2. Paste the URL into a new browser.

  3. Enter the admin pin code.

On the next screen, click (or tap) the Start Kiosk button.

The home screen displays. Click or tap Reservations or Check-In to continue (if the system user enabled both features on this kiosk).

FEATURE USAGE - USERS' PERSPECTIVE

On the kiosk home screen, the user selects Check-In. On the next screen, the user scans their barcode (available on the app version of CourtReserve) if the club enabled this service or uses the keyboard to enter their player number.

If successful, the screen displays a success message.

If a player has multiple reservations in a row, the check-in page shows all bookings.

FEATURE USAGE - ADMINS' PERSPECTIVE

System users can view the check-in status of each member/player. If necessary, the system user can also do a manual check-in.

  1. Go to RESERVATIONS > COURTS on the side menu.

  2. Set the dates to narrow the results in the table.

  3. Locate the reservation and inspect the check-in status.

  4. If required, click the black Check-In button to manually check in a player.

In the popup window, click the field. Select a status option, and then click Save. CourtReserve updates the player status in the table.

Reviewing check-Ins

To Review past check-ins:

  1. Go to the Kiosk Details page (Settings > Organization Settings).

  2. Click the 3-dot icon and select View Details.

CourtReserve displays a table with two tabs: successful and failed check-ins. System users can also review the payment status of each player and revert (i.e. reverse) a check-in by clicking the arrow on the right side of the table.

Create check-in alerts for admin and sub-admins

To enable this feature, system users open the profile page of each admin or sub-admin (Settings > Organization Settings > System Users) and give them permission to see Check-In alerts when logged in to the platform.

Hardware for self check-in

CourtReserve bought and tested the self check-in feature with this scanner. In case this brand is unavailable or on backorder, you can use any generic scanner that reads barcode/QR codes. CourtReserve does not have a brand-specific scanner that you must buy.

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