INTRODUCTION
Feature Summary: System users can send bulk email messages directly to event registrants directly from CourtReserve.
Use Cases: Use this feature to send custom, one-time messages to event participants that are not automatically generated by the system (for example, a reminder or special announcement rather than an auto-generated registration confirmation).
System users can also choose to email players who canceled their registration or those on the waitlist, ensuring clear communication with every participant group.
OVERVIEW
Sending Emails to Event Registrants
Log in to the admin dashboard.
Create a new event or open an existing one via the Events menu.
One the event page:
Click the Dates tab.
Scroll down and click the Registrants tab.
Click the Notify button and select Email Registrants. A new page displays.
Note: System users can also send messages to other segments of registrants. Click the Waitlist tab or Cancelled tab to send a message to players in either of those groups.
Send a Message
The default setting is Registered because the system user selected the Registrants tab on the event page. System users can change the default setting here. The options are players on a waitlist, players who canceled, and All players (i.e. registered, waitlisted, and canceled).
System users can also check the Email All Primary/Spouse Members box to include these family members (applicable if a family member registered for the event).
Scroll down to the Select Email Recipients field. All names are selected by default. Uncheck a box to remove a player from the bulk email.
Scroll down and enable these optional features:
Check the box to send the message to event instructors.
Paste in email addresses to add other parties to the bulk email.
Click the field to CC one or more system users.
After clicking Next, system users can begin filling out the email's content. Default content will be added to the email builder by default:
Event Name
Event Date
Event Time
Blank Message Section: add your custom text here.
Optionally, the toolbar can be used to format the text added to the email. System Users can click the + icon in the top-left corner of the email builder to add different content types.
While editing email content, the header and footer will not be visible. However, they will appear in all emails sent to players.
System users can utilize the available options to format text, add links, attach files, etc.
Click Send Email to finalize this email. Before the email is sent, a confirmation notice will display confirming the total number of recipients. After clicking Send on the confirmation notice, the email will be sent out.
View Sent Emails
To see and open past emails, go to the Members> Bulk Email page and click the View Email History button in the top right corner of the page.
Locate a message in the table and click the View button. A new page displays message details (e.g. date sent), email metrics, and the names of the recipients.
USER PERSPECTIVE
Here’s an example of an email sent to event registrants.
