Whether it's crypto or traditional banking, no one likes to be unsure about the whereabouts of their money. Transaction confirmation on the blockchain doesn't depend on us—it heavily depends on the network, digital asset, and transaction volume. We made this post to help you track Bitcoin (BTC) sent to your Crane's wallet.
Step 1: Visit the Blockchain Explorer website via www.blockchain.com/explorer.
Step 2: Copy and paste your wallet address on the search bar.
Step 3: Click on BTC Address.
Step 4: The result will display your wallet transaction history, which will let you know the status of your transaction.
The transaction is still in progress on the blockchain if it shows the circle sign pointed out in the image below.
The transaction is complete if it shows a green arrow pointing downwards like this:
If your deposit is confirmed in the blockchain but you still haven't received it, contact us at support@usecrane.co with your deposit info. Ensure you provide the following information:
Amount of deposit
Your Crane wallet address
Transaction hash ID
A screenshot of the transaction
Please reach us via Instagram and X (formerly Twitter) for more questions.