Receiving your pledged funds

Crowdfunder has made it easier for project owners to manage payouts, giving you more control over when you receive your funds.

You can get your money in your bank account within 14 days of receiving your first pledge.

Key Points:

Eligibility: Your project must meet specific criteria to receive payouts, such as having verified financials, having cleared pledges and meeting your fundraising target if on All or Nothing funding type.
Payout Preferences: You can choose your payout frequency (weekly or monthly) and manage payouts from your dashboard.
Managing Payouts: You’ll find the option to manage payouts from your dashboard once you are eligible for them. If this is not available to you, you may need to contact us.
+Extra Funding: Partner pledges go through extra checks and may take longer to process. You'll need to set up a special wallet for these funds.

Click on a heading below to expand.

1. Understanding payouts & eligibility

Eligibility

To start receiving payouts, your project must:

Have verified financial details.
Meet the fundraising target (for "All or Nothing" projects) or raise at least £2 (for "Keep What You Raise").
Be live for at least 7 days, with cleared pledges.

Clearing period: Pledges generally take 7 days to clear before you can access the funds.

If your project went live before the new payout system (February 25, 2025), your cleared funds will automatically be paid out when your project closes or you can manage them manually from your dashboard.

2. Choosing your payout preferences

When setting up your project, most projects will be able to choose one of these options:

Enable weekly payouts

All or Nothing: Weekly payouts start once you hit your target with cleared pledges.
Keep What You Raise: Weekly payouts start once your first pledge clears.

Enable payouts later

Manage payouts manually from your dashboard once your project has cleared pledges eligible for payout.

⚠️ Once payouts are processed, you (the project owner) will be responsible for handling refunds to your supporters directly, as the funds will no longer be in our system.

Note: Some projects, such as charity profiles, community shares, and prize draws, have set payout methods, and payouts can be managed from the dashboard once your first payout is eligible.

⚠️ Charity projects: Did you set up your project via your charity hub?

If you have a charity profile on Crowdfunder and you created your project via your charity profile hub (see below), then your project will follow the same payout frequency as your charity profile.

Charity profiles are set to payout on a monthly basis, however you can change your payout frequency via your charity profile's dashboard.

3. Managing payouts from the dashboard & payouts tab

Live projects will have a banner shown at the top of your dashboard displaying your payout status.

Once your first payout is eligible, you will receive an email letting you know, and you’ll be able to manage payouts in your Payouts tab.

Start Payouts

If you enabled weekly payouts when setting up your project or are running a personal fundraiser, you don't need to take any action. You'll get an email when your first payout date is set, and thereafter, you’ll receive weekly payouts if you have available funds.

If you selected ‘Enable Payouts Later’, or are running a Prize draw or Community Shares project you’ll be able to start your payouts by clicking the ‘Start payouts’ button.

If you are not ready to receive your funds yet, you do not need to click the 'Start Payouts' button until you are ready to receive them. Please note that we can not hold your funds for an extended period. If you do not initiate the payout manually in your dashboard, your payout will be automatically sent within 30 days after your project successfully closes or switches to Always On.

Choose or change your payout frequency

Weekly → Select a preferred day (Monday, Tuesday, etc.).
Monthly → Select a date (1st, 2nd, etc., up to the 28th).

This is the day or date the funds start processing, it takes up to 7 days for cleared funds to arrive in your bank account.

⚠️ To get your payout as quickly as possible, choose the next working day. We can not process payouts on the same day.

If you want funds as soon as possible:

Set your payout frequency to ‘Weekly’ or ‘Monthly.’
Choose the following day of the week or date of the month.
The payout will be initiated the next day.

Once you’ve chosen your frequency click ‘Save and start payouts’ to activate your payout schedule.

The banner at the top of the page will show the frequency of your payouts. On the payouts page, you’ll see the payout status, and your pending and completed payout information will show as funds are processed to your account.

Pause Function

You can pause payouts for up to 30 days if needed. Common reasons include:

Waiting for project completion before accessing funds
Needing to finalise a lease or contract
Participating in an upcoming auction

Once you click the pause button, any future payouts that haven't started processing yet will be paused.

⏳ Paused for over 30 days? We can only pause payouts temporarily. Your payouts will be automatically sent to your account after your project closes or switches to Always On for over 30 days. If you have any concerns, please reach out to our support team to discuss your options.

It’s super simple to restart your paused payouts, just click the ‘Resume payouts’ button.

4. Payout information and fees

You can access your payout summary in the Reports section of your dashboard. It will show the amount you’ve received, the date, the fees deducted, and how the payout will appear on your bank statement.

Platform and transaction fees will be deducted from your payout before it’s sent to your bank account.

Once your project closes or switches to Always On you will see a summary of how much you raised and the associated fees in the Overview section of your project dashboard:

5. Charity Profiles

Charity Profiles can create projects and prize draws via the Charity Hub. While you can manage payouts as outlined in the guide above, the payout frequency is set at the Charity Profile level.

When viewing the Payouts tab on a charity project or prize draw, you’ll see a link to your Charity Profile, where you can adjust the payout frequency and date.

6. +Extra funding

Partner pledges are processed differently than the money raised from the crowd. Extra funding pledges made by our partners go through MangoPay, one of our payment providers.

MangoPay requires extra due diligence checks, which may delay processing. You'll need to set up an +Extra funding wallet in your project dashboard to receive these funds, and they cannot be transferred until this is complete.

After your project has successfully closed or switched to Always on, and your +Extra funding wallet has been verified, it can take up to 20 working days for the money to be transferred.

This streamlined process gives you more control and flexibility when managing and receiving your pledged funds. Let us know if you have any questions or need further assistance!