You will receive the funds raised on your project or prize draw after it has closed successfully. Your project or prize draw will close on the date displayed under your 'Support Us' or 'Enter prize draw' button. You will have chosen your runtime or specific closing date when creating your project or prize draw, and it can also be extended while you are live.
If you have set up your page with the 'All or Nothing' funding type, you will only receive the funds raised if you reach 100% of your target by your closing date. With 'Keep What You Raise' projects you will receive your funds regardless of if you meet your target.
How long will the money take to be paid out to my linked bank account?
Project supporters will be charged when they pledge, and the funds will be transferred to the bank account associated with your project once it closes successfully. Payments will be transferred into your bank account within 7 working days after the project has closed*.
*Please note: Each pledge has a 7-day clearing period, so your payout may be received in separate instalments. For instance, your first instalment of cleared funds will arrive within seven working days after your project closes, with an additional payment of the remaining cleared funds the following week.
💡 If you have received any +Extra funding from our partners, these funds will be transferred slightly differently, as explained further down this article.
Need to access your funds sooner? Please refer to this guide.
Any platform or transaction fees will be deducted from your payout and you can find a summary of this in your project dashboard on the overview page. All fees will have been deducted by the time the funds reach your account.
Where do I view my payout information and fees?
Once your project closes or switches to Always On you will see a summary of how much you raised and the associated fees in your project dashboard:
To view your pending and completed payouts, click on the 'Payout' tab on your project dashboard:
You'll also be able to download your payout information from the 'Reports' tab on your project dashboard. Our reports guide has more detailed information on this.
How long does it take to receive my +Extra funding?
Partner pledges are processed differently from the funds raised from the crowd. Once your project closes, crowd funds are automatically transferred within seven working days. However, additional partner pledges go through MangoPay, which is one of our payment providers.
MangoPay requires extra due diligence checks, which may delay processing. To receive these funds, you need to set up a funding wallet in your project dashboard, and they cannot be transferred until this setup is complete.
If your wallet is already set up and verified, most partner funds should arrive within 14 days of your project's closing. Please note that some match funding pledges may have a clearing period, and payouts could arrive in multiple instalments.