If you lose access to your account (for example, you forget your password or lose your device), Crux provides a secure recovery process to regain access safely.
How to Recover Your Account
1. Reset your password
Click Forgot password? on the login screen.
Enter your email.
Check your inbox for the password reset link.
Create a new password.
Troubleshooting
Didn’t receive the reset email: Check spam or try again after a few minutes.
I lost access to both email and MFA: Contact Support for identity verification.
Nominees can’t access my information after recovery: This is normal. Access only activates after the user passes away.