Video Walkthrough
Key Details
✅ Seamless Digital Payments – Collect payments directly through Curate for US based transactions by connecting your Stripe account.
✅ No Processing Fees – The processor fee is managed by Curate, so you receive the full payment amount.
✅ Transparent Pricing:
Credit Card Payments: Your customers will pay a 3.5% processing fee at checkout.
ACH Payments: Your customers will pay a 1% processing fee, with a minimum fee of $1 per transaction.
How To Setup Curate Payments
Note: At this time we're unlocking access to Curate Payments on an account by account basis. If you're interested in signing up, please reach out to us via the chat bubble!
Once added, navigate to Settings - Payments page of Curate. If you're currently using Stripe you must click the disconnect button first before continuing.
Now you may locate and click the connect button for Curate Payments.
You will now see a pop up asking you to agree to the Curate Processing Terms. Navigate to the bottom of the pop up and check the box and click Accept.
The rest of the log in and/or setup process takes place in Stripe's interface. Here's what the next screen will look like.
Note: If you already have a Stripe account setup, please log into that account. The email address can be different from the email you use to log into Curate.
If you have two factor authentication turned on, the screen will prompt you to enter that before continuing.
Note: If you already have a Stripe account registered, please locate and select the option as seen above. If you click create a new business, that may delay the payout process!
The rest of the setup process with either be filling out business account details if you're new to Stripe or confirming the current details. Once finished, you will be placed back in the Curate Settings - Payments screen. Please note that it may take a few minutes for the integration to be fully setup. During this time frame you will see a message stating Onboarding is incomplete during this time frame.
Once the process has been fully completed, the messaging will go away and the button will now change to say Disconnect.
Before leaving the settings page, please click on the gear icon and confirm the correct settings are enabled as seen below.
How can my clients make payments now that Curate Payments is setup?
Both card payments and ACH payments can be made from client's proposal link. Once you share the link they will see a new option under Scheduled Payments where they can click a Pay button:
Once the pay button has been pressed, your client can choose from both options. This is also where the processor fee is listed for each payment type.
Card Screen:
ACH Screen:
My client got an error message while trying to pay. What do I do?
This will depend on the type of error they're getting. Please have them copy paste the message or take a screenshot so they can share the error with you. Some error messages are very straight forward and will state what the issue is such as if any required information is missing. Here's some other errors and next steps per Stripe's Support site:
Message | Next Step |
The payment cannot be authorized. | The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer. |
The card has been declined for an unknown reason. | The customer needs to contact their card issuer for more information. |
The card does not support this type of purchase. | The customer needs to contact their card issuer to make sure their card can be used to make this type of purchase. |
The customer has exceeded the balance or credit limit available on their card. | The customer should contact their card issuer for more information. |
The card does not support the specified currency. | The customer needs to check with the issuer whether the card can be used for the type of currency specified. |
The card has expired. | The customer should use another card. |
The card number is incorrect. | The customer should try again using the correct card number. |
The CVC number is incorrect. | The customer should try again using the correct CVC. |
The ZIP/postal code is incorrect. | The customer should try again using the correct billing ZIP/postal code. |
The card has insufficient funds to complete the purchase. | The customer should use an alternative payment method. |
The card, or account the card is connected to, is invalid. | The customer needs to contact their card issuer to check that the card is working correctly. |
The payment is not permitted. | The customer needs to contact their card issuer for more information. |
The customer has exceeded the balance or credit limit available on their card. | The customer should use an alternative payment method. |
The card issuer could not be reached, so the payment could not be authorized. | The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer. |
Note: Logging directly into Stripe will also display additional information about error messages.
Refund & Chargeback Policy
Refunds: You have two options when issuing a refund:
Refund only the portion you received (excluding the processing fee).
Refund the full amount, including the processing fee. If you choose this, a debit will be issued from your account to cover both the original payment and the fee.
Chargebacks: If a chargeback occurs, a $30 chargeback fee will apply.
ACH Dispute Fees: If a disputed ACH payment occurs, a $30 dispute fee will apply.
Additional Considerations
Settlement Currency: All payouts will be in USD.
Failed ACH Transactions: A $4 fee applies for each failed ACH transaction.
Card Payment Security: Transactions may be subject to 3D Secure verification, and a $0.03 per lookup fee may apply.