We want you to feel confident reaching out to us, knowing when you’ll get a reply. Whether it’s through Intercom or email, our goal is to respond quickly and keep you moving.
Intercom (in-app messenger)
Our average response time is under 5 minutes.
Simple questions are often answered instantly by our AI-powered assistant (Fin).
If your query needs a human touch, it’s immediately escalated to our support team for follow-up.
If you're asking questions in an existing thread with a human, you can start a new conversation by clicking "Ask a question" in the chat and our AI Assistant (Fin) for an instant response.
Email support
For onboarding or technical queries sent to onboarding@cuttable.com or support@cuttable.com, we aim to reply within 1 business day.
For general enquiries to company addresses (e.g. team members directly), response times may vary, but support-related questions are always routed back to our support queue to ensure they’re handled promptly.
What this means for you
Quick fixes → use the Intercom messenger for the fastest help.
Non-urgent or detailed requests → email is best, and we’ll make sure you get a thorough reply within our standard timeframe.