We’re here to make sure you get the most out of Cuttable. You can reach our support team in the way that’s easiest for you.
If you are already chatting with us in the Messenger
If you are already in a conversation in the Cuttable Messenger (the green chat bubble), you are already talking to the Cuttable support team. You do not need to start a new chat or send an email.
Everything you share in a Messenger conversation, including ad links, screenshots and screen recordings, is visible to the support team. To report a bug or send something to the team, describe the issue in the same conversation and ask for it to be passed on.
Ways to reach us
In-app messenger – Use the green chat bubble inside Cuttable to start a conversation with our support team. It’s the fastest way to get answers.
Email us – You can also reach us directly by email:
hello@cuttable.com → For general introductions and enquiries.
onboarding@cuttable.com → For onboarding-related questions and setup help.
support@cuttable.com → For technical issues, troubleshooting, or general support.
billing@cuttable.com → For any subscription or billing-related queries.
sales@cuttable.com → For sales-related enquiries.
What to expect
Our support team monitors all channels during business hours (9:00AM - 5:00PM AEDT) and responds as quickly as possible. Whether you’re onboarding, solving an issue, or looking for best practices, we’ll make sure you get the right guidance.