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CRM Setup
Joy avatar
Written by Joy
Updated over 6 months ago

You will get a fully set up CRM workspace

We can assist you in setting up a comprehensive CRM environment tailored to fit your program and needs. Leveraging our CRM best practices, we guarantee superior performance and will guarantee your environment is optimally aligned with your internal processes. Let us help you get the most out of your CRM program!


Features

Automation Funnels

A sequence of automated actions or messages that are triggered based on specific conditions or events.

  • Customer Support Funnel

  • Lead Generation Funnel

  • Email Funnels (not a priority, but will look at your ideas)


Help Center

Create and manage a knowledge base or FAQ section to provide information and assistance to their users.

  • Collections & Articles

  • Help Center Integrations

  • Smart Article Suggestions

  • Article Reports


Bots

Automated chat agents that can engage with users, answer common questions, provide support, and assist with various tasks.

  • Task Bot

  • Custom Bot

  • Resolution Bot


Fin.Ai

AI-powered customer service bot that is suitable for business needs.

  • Intercom’s Al chatbot

  • Powered by GPT-4 AI

  • Intercom’s Proprietary Machine Learning


FIN.AI Copilot

A personal AI assistant is designed to improve inbox efficiency by providing instant expert answers drawn from your internal and external support content, including past conversations.

  • Intercom's new AI assistant

  • Powered by GPT-4 AI

  • Intercom’s Proprietary Machine Learning


Series

Create automated campaigns with multiple touchpoints to engage and nurture their audience.

  • User Onboarding Series

  • Slipping Away Series

  • Feature Announcement


Tours

Showcase key features or functionalities to improve user onboarding and engagement.

  • Product Tours

  • Video Tours


Customer Segments

Categorize the audience into distinct groups to deliver targeted and personalized communication and experiences.

  • Use Case

  • Customer Behavior

  • Custom Segments


Inbox

Unified view of conversations across various channels, allowing businesses to provide timely and personalized support.

  • Inbox Management

  • Ticketing Workflows

  • Macros

  • Inbox Rules & Automation


Reports

Summarize key metrics and trends to make data-driven decisions and improve the customer communication strategies.

  • Conversation Topics

  • Conversational Tags

  • Bug Report

  • Conversational Support

  • Conversation Volume


Checklist

Track and manage tasks or actions related to customer support, onboarding, and other processes.

  • Onboarding Checklist

  • Checklist Descriptions

  • Incorporate great CTA


Outbound

Initiate communication and engage with their audience outside of the traditional inbound interactions.

  • Surveys & Feedback Forms

  • Banners

  • Mobile Carousels


Advanced Features

Other features that can help your business.

  • Apps + Integrations

  • Event Tracking

  • Custom Attributes

  • Webhooks

  • API


Explore our competitive pricing options to discover the value of our CRM SETUP services.

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