Cybercrew® has been certified by Intercom for the design and implementation of a conversational framework for support teams.
Customer expectations are higher than ever. It's no longer acceptable to choose between offering fast or meaningful support to customers. It needs to be both. By implementing the Conversational Support Funnel, you can set your team up to provide great support to customers - at scale.
Recipients of this certificate have demonstrated their knowledge in:
Implementing the different layers of the Conversational Support Funnel.
The different Intercom products associated with each layer.
Setting up a Support team to operate effectively in Intercom.
The business metrics a good Support team can influence.
Reporting on their Support teams.
At Cybercrew® we believe that good is never good enough. You will get expert and certified world-class CRM support.
The 'Deliver a world-class customer support experience' course examines a Support agent's knowledge around using the Intercom Inbox to resolve customer conversations and collaborate with their team.
Recipients of this certificate have demonstrated their knowledge in:
Managing conversation states.
Resolving conversations effectively.
Working collaboratively and efficiently.
Understanding a conversation journey.