Intercom is the only customer service solution that combines an AI chatbot, help desk, and proactive support — so you can keep costs low, support teams happy, and customers satisfied.
Cybercrew® has been certified by Intercom for the design and implementation of a conversational framework for support teams.
Customer expectations are higher than ever. It's no longer acceptable to choose between offering fast or meaningful support to customers. It needs to be both. By implementing the Conversational Support Funnel, you can set your team up to provide great support to customers - at scale.
Recipients of this certificate have demonstrated their knowledge in:
Implementing the different layers of the Conversational Support Funnel.
The different Intercom products associated with each layer.
Setting up a Support team to operate effectively in Intercom.
The business metrics a good Support team can influence.
Reporting on their Support teams.