How to Troubleshoot Invitation Issues in Dashpivot
Inviting users to collaborate on Dashpivot is an essential feature to provide access to your team. However, there are times when issues may arise, such as the invite button being unclickable, the cursor not responding, or the invitation process not completing. This guide outlines common problems and provides practical troubleshooting steps to resolve them
Common Issues When Inviting Users
The green invite button is greyed out and not clickable
The cursor does not react when trying to invite a user
The "Invite User" function does not proceed after entering an email
Step-by-Step Troubleshooting
1. Ensure the Email Address is Properly Entered
After typing the email address of the user you want to invite, click Enter on your keyboard to finalise the input. The system may highlight the email or visually confirm that it is ready for submission
Alternatively, try adding a comma (,) between each email address when bulk inviting users to signal completion
2. Refresh Your Session
If entering the email does not work, log out of your account and log back in. This action refreshes your permissions and may resolve any temporary UI glitches
3. Additional Tips
If the issue persists, these additional steps may help:
Double-check the email address for typos or formatting issues. If the email address is incorrect, an error message will appear
Ensure you have the necessary permissions to invite users (e.g., admin access)
When to Seek Further Support
If the above steps do not resolve the issue, please contact Sitemate support through our Live Chat for assistance. Provide details about the problem (e.g., what happens when you attempt to invite a user) to expedite troubleshooting