Below are the possible reasons why you have not received the password reset email. Please follow the steps provided for each possible cause.
The password reset email went to spam or junk folder:
Open your spam or junk folder.
Check for an email from notification@dashpivot.com
Mark it as "Not Spam" to prevent this in the future.
The email address you entered was incorrect or misspelled:
Double-check for typos in your email address (e.g., extra spaces, missing letters).
If you are not sure if you entered the correct email, contact support to help identify.
Your Email Was Blocked or Bounced:
Your email provider may have blocked messages from Dashpivot or bounced previous emails.
Add notification@dashpivot.com to your contacts or safe sender list.
Try resending the reset link after whitelisting the domain.
Still no luck? Please access our Live Chat for a customer support assist.
The Link Expired or Was Already Used:
For security, reset links typically expire after a short time or after being used once:
Return to the login page and request a new password reset email.
Use the link immediately and avoid clicking it multiple times.
Your Email Inbox Is Full
Your inbox may be over quota or full and new messages were rejected. If this happens:
Clear space in your inbox and try resending the password reset link.
The password reset email was delayed:
Email delivery can be delayed due to server load or network issues.
Wait at least 5–10 minutes before requesting another reset link.
If you requested multiple reset emails, only use the most recent one (older links may be invalidated).
Potential technical issues may have triggered not receiving your password reset email:
You can try the following technical solutions if none of the suggestions above resolved the problem.
Clear your browser cache and cookies. This can resolve issues with the password reset form.
Try to request the reset in an incognito/private browsing window.
Try a different device or browser. Sometimes browser extensions or settings interfere with emails being received.
Disable browser extensions temporarily. Ad blockers or privacy extensions can interfere with emails being received. Try disabling them and requesting reset again.
Note: If you've tried all the above and still aren't receiving the password reset email. Please access our Live Chat for a customer support assist.