📝 Overview
This article covers the payroll and worker payment statuses you'll see in your payroll dashboard. It also explains where to find upcoming and past payroll runs.
📊 Payroll Status
Each payroll run in your dashboard displays a status. Hover over any status to see a tooltip with more detail.
STATUS | TOOLTIP |
COMPLETED | This payroll run is complete. Workers receiving direct deposit have been paid, and funds have been processed. Any paper checks should be distributed as needed. |
DRAFT | This payroll run hasn't been submitted yet. Review the details and submit it when you're ready. |
FAILED (employer funding) | This payroll run failed. The debit from your account was unsuccessful, and one or more worker direct deposits could not be completed. |
FAILED (worker payment) | This payroll run failed. One or more worker direct deposits could not be completed. |
FAILED (employer funding + worker payment) | This payroll run failed. Either the debit from the funding account was unsuccessful, one or more worker direct deposits could not be completed, or both. |
ON HOLD | This payroll run is on hold. Click View Details to learn more. |
PROCESSING | This payroll run is being processed. Funds are being debited from your account. No action is needed at this time. |
CANCELED | This payroll run has been canceled. Click View Details to learn more. |
🧑💻 Worker Payment Direct Deposit (DD) Status
Each worker within a payroll run also has an individual payment status. Hover over any status to see a tooltip with more detail.
STATUS | TOOLTIP |
AWAITING | This worker payment has been sent to the bank and is awaiting confirmation. |
CANCELED | This worker payment has been canceled. |
COMPLETED | This worker payment is complete. Any direct deposits have been paid. Any paper checks should be distributed as needed. |
NOT_APPLICABLE ($0.00 payment) | This worker payment is not applicable. No action is needed. |
NOT_APPLICABLE (paper check) | This worker payment is not applicable. Reminder to issue a paper check to the worker for the applicable amount. |
PENDING | This worker payment is scheduled for processing but has not been sent yet. |
RETURNED | This worker payment failed. A direct deposit payment was not successful. Click View Details to learn more. |
⚠️ Please Note: It is your responsibility as the employer to issue all paper checks to workers.
Click the button below to learn more about printing checks
🔎 Viewing Payrolls
All upcoming and past payrolls are accessible from the Dashboard tab in your account.
Upcoming payrolls
At the top of the page, you'll see a box with the following information for your next scheduled payroll:
Pay group name
Pay frequency
Pay date
Pay period
Run Payroll and Skip buttons (if a payroll was previously started, this button will say Resume instead)
Past payrolls
Your past payroll runs appear below the upcoming payroll section, under the Payroll Run list. To view the details of a specific run, click View Details under the Actions column.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
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Click the arrow to view frequently asked questions
Where can I view upcoming or past payrolls for my company?
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Click the arrow to see the answer
All upcoming and past payrolls are available from the Dashboard tab in your account. Upcoming payroll information appears at the top of the page in a summary box. Past payroll runs are listed below that section under the Payroll Run list. To view the details of any past run, click View Details under the Actions column.