1. Market Data Is Not Updating
Possible Cause: Rithmic connection issue or incorrect gateway selection.
Solution:
Confirm you are logged in with valid Rithmic credentials.
Ensure you selected the correct Rithmic gateway for your location.
Refresh the platform and reconnect.
If prompts appear, re-accept Rithmic agreements.
2. Onyx Will Not Load or Runs Slowly
Possible Cause: Network instability or poor internet connection.
Solution:
Test your internet connection by visiting other sites.
Switch to a wired connection if possible.
Change networks if performance improves elsewhere.
Restart your modem or router.
3. Platform Freezes or Becomes Unresponsive
Possible Cause: System resource limitations or browser overload.
Solution:
Close unused tabs and programs.
Restart your browser or device.
Simplify your layout with fewer charts.
Disable heavy browser extensions.
4. Charts or Interface Display Incorrectly
Possible Cause: Browser cache, corrupted site data, or compatibility problems.
Solution:
Clear your browser cache and site settings.
Update your browser to the latest version.
Try a different browser (Chrome or Edge recommended).
Reload the page.
5. Unable to Log In or Receive Data
Possible Cause: Firewall or security software is blocking Rithmic ports or WebSocket traffic.
Solution:
Disable VPN and test again.
Whitelist Onyx and Rithmic in your firewall or antivirus.
Contact your IT team if on a corporate network.
6. Features Not Working or Platform Unavailable
Possible Cause: System updates, Rithmic maintenance, or platform downtime.
Solution:
Check official DayTraders status announcements.
Wait and retry after a short period.
Contact support if the issue continues.
Quick Checklist
Before contacting support, confirm:
You are logged in using Rithmic credentials.
You selected the nearest Rithmic gateway.
Internet is stable and wired if possible.
Browser is updated and cache cleared.
VPN is turned off.
Still Having Issues?
If problems persist, prepare:
Your Rithmic username
Selected gateway
Error messages or screenshots
Then contact support for assistance.
Content and resources provided by DayTraders.com, including simulated trading environments, are for educational purposes only. We do not offer real-money trading accounts, and no actual funds are deposited with or traded through our platform. Past performance is not necessarily indicative of future results. Services are exclusively for non-professional traders.