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Do I need to do anything to get insured?

Nope. Insurance comes automatically with your plan. Once it's activated, XCover sends you a confirmation email with a link to activate your XCover account. That's where you'll find your documents and file claims.


I haven't received my confirmation email - what now?

First, have a quick look in your spam or junk folder - it can end up there. Still nothing? Head to the XCover Help Centre and their team can sort it out.


Where do I find my policy documents?

All in your XCover account at xcover.com/account. Just log in with the same email address you use for Deblock. In there you'll find:

  • Your Certificate of Insurance

  • Your Policy Wording

  • FAQs tailored to your cover

  • A way to contact the XCover team or start a claim


Do I need a separate password?

No. An XCover account is created for you automatically - you log in with your email address at xcover.com/login.

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