Your Deblock account is secure by default, considering the following security aspects that cannot be skipped:
- Your account can only be accessed through the app on your phone, there is no other way.
- To access your account it is mandatory to either input a passcode that you have chosen yourself, or, if your phone allows it, to input your fingerprint ID or face ID.
- If you have deleted the app and need to reinstall it, OR if someone is trying to access your account when it does not belong to them, we always require a selfie to ensure that you, and only you, can get through.
Additionally, it is important to note that Deblock will only contact you through in app chat or via email through support@deblock.com
Deblock will never call you on the phone for absolutely any reason.
Deblock will not send you SMS messages requesting information or instructing you to make any payments.
Deblock will never contact you though any other means of communication (whatsapp, social media, etc).
Additionally, Deblock will never ask you for your full card number, expiry date of CVV, PIN, or crypto private key.
If you are asked these questions on behalf of Deblock, someone is trying to scam you.
If someone from Deblock is claiming to be in contact with you from outside our in-app chat, please let our support team know right away through in-app chat.