We are sorry that your ID verification wasn't successful until now.
Here are a few things you can try:
Your ID must be a valid document type (national ID cards and passports are valid but driver's licenses are not)
The ID needs to be in good shape, clearly and fully visible. If it is stained, ripped, covered by stickers, or partially obstructed in any way, ID verification won't be possible.
The ID cannot be past its expiry date
The information present on the document needs to match the details you have provided
If sorting the above possible scenarios preventing you from validating your ID did not work, please reach out to support.