If you're looking at your transaction history and you see card payments you do not recognise, please follow these steps:
Start by blocking your card in app as quickly as possible
Was the payment completed with your physical card? Do you have the card with you? If not, please terminate it in app and request a replacement.
Review the payment:
Do you remember the merchant's name? The merchant's commercial brand can differ from the merchant's official tax name.
Do you remember the amount in question? Does it ring any bells?
Is it possible that this payment happened a few days before but simply it is only showing in your account now? This is fairly normal.
Did you share your card with a family member and just forgot about it?
If you are absolutely certain that you had nothing to do with this payment and you definitely do not recognise it, please talk to the Support Team in order to submit a fraud report. We will help you through the process.