How to Update or Verify Your Address in the Deblock App
Keeping your address up-to-date in the Deblock app is essential for account accuracy, card delivery, and compliance with verification requirements. This guide provides step-by-step instructions for updating your address, submitting proof of address, and troubleshooting common issues.
Updating Your Address in the Deblock App
To update your address directly in the app:
Open the Deblock app.
Tap your profile icon in the top-left corner.
Tap the pencil (✏️) icon in the top-right corner to access your account details.
Select the "Address" field to view and update your address.
Save the changes to apply the new address.
Proof of Address Requirements
In some cases, you may need to provide proof of address for verification. Acceptable documents include:
Recent utility bills (gas, electricity, water, internet, or phone) dated within the last three months.
Bank statements in your name.
Lease agreements or property purchase documents.
Hosting certificates (if applicable) along with the host's identity document:
A copy of your host’s government-issued ID (e.g., passport, driver’s license).
Proof of your host’s address, such as a recent utility bill, tenancy agreement, or property ownership document.
A signed and dated letter from your host confirming that you reside at their address, including their full name, the address, and a statement of residency.
Documents can be submitted as clear photos or PDFs. Ensure all details are legible. You can upload these documents through the in-app chat.
Address Verification for Hosted Situations
If you are living at someone else’s address (e.g., hosted by a family member, friend, or partner), you must provide the following documents to verify or update your address:
A Copy of Your Host’s Government-Issued ID
This can be a passport, driver’s license, or any other official ID that clearly shows your host’s name and photo.
Ensure the ID is valid and not expired.
Proof of Your Host’s Address
Acceptable documents include:
A recent utility bill (e.g., gas, electricity, water, internet, or phone) dated within the last three months.
A tenancy or lease agreement in your host’s name.
A property ownership document in your host’s name.
Ensure the document clearly shows your host’s name and the address.
A Signed and Dated Letter from Your Host
The letter must confirm that you currently reside at their address.
It should include:
Your host’s full name.
The address where you are staying.
A statement confirming that you live at the address.
The letter must be signed and dated by your host.
Card Delivery Address Changes
Before Placing an Order
Ensure your address is correct before placing a card order. Once an order is placed, the delivery address cannot be changed. If the address is incorrect, you must cancel the order and place a new one with the updated address.
Updating Address for Future Orders
To update your address for future card orders:
Follow the steps in the "Updating Your Address in the Deblock App" section.
Verify your address with a valid proof of address document if prompted.
Troubleshooting Address Updates
If your updated address does not appear in the app:
Wait a few minutes for the system to synchronize.
If the issue persists, reinstall the app to force synchronization.