Credit Issues
When Credits Don't Look Right
Sometimes your credit balance seems wrong, or you used credits but weren't happy with the results. We understand both situations and have solutions.
The bottom line: Contact us about credit issues. We're generous with credit refunds and fixes, plus we'll often add bonus credits.
Common Credit Issues
Wrong Credit Balance
What this looks like:
Your monthly credits didn't reset
Balance shows less than you expect
Credits disappeared unexpectedly
Legacy credits don't match your purchase
How we fix it:
Check your account against our records
Correct any discrepancies immediately
Often add bonus credits for the inconvenience
Unsatisfactory Results
What this means:
AI generated poor quality images/videos
Technical errors wasted your credits
Platform bugs caused failed generations
Results didn't match what was expected
Our generous policy: We'll refund the wasted credits AND add bonus credits to make it right.
Credit Refund Process
For Poor Results or Technical Issues
Step 1: Include:
What you were trying to create
Screenshots of poor results (if applicable)
Error messages you received
How many credits were used
Step 2: We typically:
Refund the credits you lost
Add bonus credits (often 2-3x what you lost)
Fix any underlying technical issues
Response time: Usually same day for credit issues
Legacy Credit Issues
Your Legacy Credits Seem Wrong
Each legacy product has specific credit allocations:
Branding.app: 208 monthly credits
AppSumo Tier 3: 167 monthly credits
AppSumo Tier 2: 100 monthly credits
AppSumo Tier 1: 50 monthly credits
zSuite: 42 monthly credits
If your balance doesn't match: Contact us through our support channels with your original purchase receipt and we'll correct it immediately.
Multiple Legacy Purchases
If you bought multiple legacy products, each should add separate credit allocations. Contact us to combine or optimize your setup.
Special Discounts & Programs
Charity & Education Discounts
Who qualifies:
Registered charities and non-profits
Educational institutions (schools, universities)
Teachers and students with .edu emails
Community organizations
What we offer:
Significant discounts on subscriptions
Free or heavily discounted credit packs
Special educational pricing tiers
How to apply: Contact us through our support channels with "Charity/Education Discount" and include:
Proof of charity/educational status
What you plan to use Dezygn for
Your organization details
Response: We'll set up special pricing within 24-48 hours
Student & Teacher Programs
We're especially generous with educational discounts. Students and teachers often get:
Free monthly credits
Access to premium features
Special pricing on upgrades
Credit Management Tips
Maximizing Your Credits
Check your daily limit: You might have monthly credits but daily restrictions
Use premium features wisely: Video uses more credits
Contact us for bonus credits: If you're doing something cool, we love to help
Understanding Credit Usage
Basic images: 1-5 credits each
Premium images: 5-25 credits each
Standard videos: 25 credits each
Premium videos: 50+ credits each
When to Contact Support
Immediate Issues
Credits disappeared suddenly
Monthly reset didn't happen
Error messages during generation
Charges don't match credit usage
Quality Issues
AI results were unusable
Technical errors wasted credits
Platform bugs caused failures
Results significantly below expectations
Account Questions
Need charity/education pricing
Multiple purchases to combine
Legacy credit calculations
Credit history questions
What We DON'T Charge For
Free Credit Situations
Platform downtime - You get bonus credits if we're down
Beta feature testing - Helping us test new features often earns free credits
Bug reporting - Find a bug? Get credits as a thank you
Exceptional use cases - Using Dezygn for something amazing? We'll support it
Response Times & Expectations
Credit Balance Fixes
Simple corrections: Within hours Complex legacy issues: 24 hours maximum
Investigation needed: 48 hours with updates
Credit Refunds
Clear technical issues: Same day Quality disputes: 24 hours with bonus credits Complex situations: 48 hours with full explanation
Discounts & Special Pricing
Charity/education: 24-48 hours for approval Student verification: Usually same day Custom arrangements: 2-3 days for special cases
Our Philosophy
We'd rather be too generous than too stingy with credits. If you contact us about credit issues, we'll probably give you more credits than you expect.
Why? Happy users create amazing things with our platform, and amazing creations make Dezygn better for everyone.
Please include in your request:
The type of issue (credit balance, refund, discount, etc.)
Relevant details about your request
Any supporting documentation (screenshots, error messages, etc.)
Bottom line: When in doubt about credits, just ask. We're generous and we want you to succeed.