Credit Balance Wrong
When Credits Don't Add Up
Your credit balance looks different than expected. Maybe your monthly credits didn't reset, the amount seems too low, or legacy credits don't match what you thought you should get.
The bottom line: Credit issues get fixed fast, usually with bonus credits added. We'd rather give you too many than too few.
Quick Diagnosis
"My monthly credits didn't refresh"
Check: Credits refresh on your billing date, not the calendar month
Example: If you signed up Jan 15th, credits refresh the 15th of each month
If still wrong: Contact support for immediate fix
"My legacy credits seem too low"
Check: Legacy credit table for your product
If doesn't match: We'll correct it and add bonus credits
"Credits disappeared unexpectedly"
Most likely: System glitch or incorrect deduction
Solution: We'll restore them immediately + compensation
"I bought credits but they're not showing"
Wait: 5-10 minutes for processing
Still missing: Priority support issue - we'll fix it same day
Legacy Credit Issues
Expected Credits by Product
Branding.app: 208 monthly credits
AppSumo Tier 3: 167 monthly credits
AppSumo Tier 2: 100 monthly credits
AppSumo Tier 1: 50 monthly credits
zSuite: 42 monthly credits
Other Legacy: 21 monthly credits
"My balance doesn't match the table"
Possible reasons:
Multiple legacy purchases (each adds separate credits)
Recent system migration adjustments
Account configuration error
Contact us immediately - we'll audit your entire purchase history and correct everything.
Subscription Credit Issues
Monthly Reset Timing
Freelancer Plan: 500 credits on your billing date
Agency Plan: 1,500 credits on your billing date
Not calendar month: Credits reset monthly from your sign-up date
Example: Signed up March 7th → Credits refresh April 7th, May 7th, etc.
"I upgraded but credits didn't increase"
Processing time: Up to 24 hours for plan changes
Still wrong: Manual adjustment needed - contact support
Credit Usage Questions
How Credits Are Deducted
Basic images: 1-5 credits each
Premium images: 5-25 credits each
Standard videos: 25 credits each
Premium videos: 50+ credits each
Model training: 100+ credits per model
"Credits went down more than expected"
Check your recent activity for:
Premium quality generations (cost more)
Multiple variations of the same request
Video creation (uses many credits at once)
Failed generations (should be refunded automatically)
Immediate Solutions
For Wrong Monthly Allocations
Contact us through our support channels with the subject: "Credit Balance Issue - [Your Name]"
Include:
Your current credit balance
What you think it should be
Your plan type or legacy product
Screenshot of your credits page
Response: Usually within hours with immediate correction
For Missing Purchased Credits
This is a priority issue. Include:
Purchase confirmation email
Transaction ID or order number
How many credits you bought
When you purchased them
We'll restore them immediately plus add bonus credits for the inconvenience.
Credit Refunds & Compensation
When We Refund Credits
Technical failures during generation
Poor quality results that don't meet expectations
Platform bugs that waste your credits
System errors that incorrectly deduct credits
Our Generous Policy
We typically give you back MORE than you lost:
Refund the wasted credits
Add 2-3x bonus credits for the trouble
Fix the underlying issue so it doesn't happen again
Daily Limits vs Monthly Credits
Understanding Daily Limits
All users have a 75 credit daily limit regardless of monthly allocation.
Why: Prevents account sharing and ensures fair platform usage
"I have monthly credits but can't use them"
Check if you've hit your daily limit:
Legacy users: 75 credits per day maximum
Subscription users: Usually higher limits
Limit resets at midnight UTC
Need higher daily limits? Upgrade to Agency plan or contact support for special cases.
Special Situations
Multiple Legacy Purchases
If you bought multiple legacy products, you should get credits for each:
Each purchase counts separately
Credits should add together
Contact support to combine or optimize
Charity/Education Discounts
We offer special credit arrangements for:
Educational institutions
Registered charities
Students and teachers
Community organizations
Apply for special pricing: Contact us through our support channels with "Education/Charity Credits"
Bonus Credit Programs
We regularly give bonus credits for:
Beta testing new features
Bug reporting and feedback
Platform downtime compensation
Account issues (like activation problems)
Preventing Credit Confusion
Check Your Plan Details
Where to find your credit information:
Click on "Plan & Credits"
View your current plan information and credit details
What you'll see:
Monthly credit allocation
Current balance and usage
Billing/refresh date
Daily limits and restrictions
Monitor Credit Usage
Review your generation history to understand usage patterns
Track expensive operations like video creation
Contact support if usage seems unexpectedly high
Understand Credit Costs
Different features use different amounts:
Text to image: Generally 1-5 credits
Image to video: 25-50 credits
Custom training: 100+ credits
Premium models: Higher credit cost
Getting Help Fast
For urgent credit issues:
Contact us through our support channels with the subject: "Credit Balance Wrong"
Response time: Same day for credit balance issues
What we'll do:
Audit your account against purchase history
Correct any discrepancies immediately
Add bonus credits for the inconvenience
Explain what happened so you understand the fix
Remember: When in doubt about credits, just ask. We're generous and want you to succeed with your projects.