Request Refund

When You Might Need a Refund

Sometimes things don't work out as expected. Maybe the platform isn't the right fit, or you experienced technical issues. We understand, and we're here to help.

The bottom line: Refunds are handled by our support team on a case-by-case basis. Just contact us.

How to Request a Refund

Step 1: Contact Support

Step 2: Include Key Information

Your account email address
Reason for refund request
Purchase date or invoice number (if available)
Any specific issues you experienced

Step 3: We Review Your Request

Our team will review your situation and get back to you within 24-48 hours with a decision.

Types of Refunds We Consider

✅ Common Refund Scenarios

Technical issues that prevented you from using the service
Accidental duplicate charges or billing errors
Service didn't meet expectations within a reasonable timeframe
Subscription canceled immediately after purchase
Platform compatibility issues on your device

❌ Refund Limitations

Months of usage - We typically don't refund for services already used
Credit purchases used for generations (but see credit refunds below)
Change of mind after extensive usage
Account violations leading to suspension

Our Refund Review Process

What We Consider

How long you've had the subscription
How much you've used the service
The specific circumstances of your request
Technical issues on our end
Your history as a customer

Typical Response Times

Simple cases: 24 hours or less
Complex situations: 2-3 business days
Requires investigation: Up to 5 business days

Special Circumstances

New Subscribers

If you just subscribed and realize it's not the right fit, contact us quickly. Fresh subscriptions with minimal usage have the best chance for refunds.

Technical Problems

If our platform had downtime, bugs, or other issues that prevented you from using the service, we're very understanding about refunds.

Billing Errors

Double charges, wrong amounts, or other billing mistakes are resolved quickly with full refunds.

Legacy Users

Legacy users have special considerations. If you had legacy benefits and upgraded, we'll work with you to find the best solution.

What Happens After Approval

Refund Processing

Stripe refunds: 3-5 business days to appear in your account
Credit card refunds: May take 1-2 billing cycles depending on your bank
You'll receive confirmation with refund details

Account Status

Subscription canceled (if applicable)
Access continues until current billing period ends
Prorated refunds calculated from cancellation date

Alternative Solutions

Before Requesting a Refund, Consider:

Plan downgrade - Switch to a less expensive plan instead of canceling Account credit - We might offer account credit for future use Extended trial - More time to evaluate the platform Usage training - Help getting more value from features you're paying for

Credit Refunds (Different Process)

If you used credits for generations but weren't satisfied with results, see our Credit Issues guide. Credit refunds have different policies and often include bonus credits.

What to Expect

Refund Decisions

We aim to be fair and reasonable. We'll explain our decision and may offer alternatives if a full refund isn't possible.

Communication

We'll keep you updated throughout the process and explain next steps clearly.

Follow-up

If you're not satisfied with our initial response, you can escalate within our support team.

Tips for Refund Requests

Be Specific

The more details you provide about your situation, the better we can help.

Be Timely

Be Understanding

We want to help, but we also need to run a sustainable business. We'll find the fairest solution possible.

Refund Prevention

To Avoid Needing Refunds:

Try the free credits or trial period thoroughly first
Contact support if you're having trouble using features
Review the plans carefully before upgrading
Ask questions before making purchases

We want you to be happy with your Dezygn experience. If something isn't working, let's talk about it.