Poor AI Results
When AI Doesn't Meet Expectations
You used credits to generate images or videos, but the results are poor quality, don't match your prompt, or just aren't usable. This is frustrating because you've spent credits on something that doesn't help your project.
The bottom line: We're generous with credit refunds for poor results. Contact us and we'll refund your credits PLUS add bonus credits to make it right.
What Qualifies as Poor Results
Quality Issues
Distorted images with obvious AI artifacts
Blurry or low-resolution outputs
Missing body parts or weird anatomy in people
Text that's unreadable when you requested specific text
Colors way off from what you requested
Prompt Matching Problems
Completely different subject than what you asked for
Wrong style (you asked photorealistic, got cartoon)
Missing key elements from your detailed prompt
Opposite of what you requested (dark when you asked for bright)
Technical Failures
Generation failed but credits were deducted
Corrupted files that won't download or open
Platform errors during generation process
System timeouts that wasted your credits
Our Generous Refund Policy
What We Refund
All credits used for unsatisfactory results
Plus 2-3x bonus credits for the inconvenience
Additional help optimizing your prompts for better results
Why We're So Generous
Happy users create amazing things. We'd rather give you extra credits than have you frustrated with poor results.
Your success = our success. When you create great content with Dezygn, you're more likely to recommend us to others.
How to Request Credit Refunds
Step 1: Document the Issue
Save or screenshot:
The poor quality results
Your original prompt/request
Any error messages you saw
Step 2: Contact Support
Email: support@youzign.com
Subject: "Credit Refund - Poor AI Results"
Step 3: Include Key Information
Essential details:
What you were trying to create
How many credits were used
Why the results weren't usable
Screenshots of the poor results (if possible)
Helpful extras:
Your exact prompt text
Which AI model you used
Settings you selected (quality, style, etc.)
Step 4: We'll Refund + Add Bonus Credits
Typical response:
Refund the credits you lost
Add 2-3x bonus credits for the trouble
Provide tips for better results next time
Fix any technical issues we discover
Improving Your Results
Better Prompting Tips
Be specific about:
Style: "photorealistic," "minimalist," "watercolor painting"
Composition: "close-up," "wide angle," "centered"
Colors: "vibrant blue," "warm earth tones," "black and white"
Lighting: "soft natural light," "dramatic shadows," "bright studio lighting"
Use Negative Prompts
Tell the AI what you DON'T want:
"no text, no watermarks, no blurry images"
"no extra limbs, no distorted faces"
"no dark colors, no cluttered background"
Quality Settings
Use Premium or Ultra for final results
Standard quality is fine for testing ideas
Higher quality costs more credits but gives much better results
Model Selection
Different AI models are better for different things:
Realistic images: Use photorealistic models
Artistic styles: Use creative/artistic models
Video generation: Choose appropriate video models
When Technical Issues Happen
Platform Problems
If Dezygn itself has issues:
Server downtime during your generation
Model failures on our end
Processing errors that corrupt your results
We automatically refund these plus add bonus credits for platform issues.
Account-Specific Issues
Sometimes your specific account hits technical problems:
Generation quotas not working properly
Feature access problems affecting quality
Credit deductions happening incorrectly
Contact support immediately - these get priority attention with full credit restoration.
Prevention Strategies
Start with Test Generations
Use standard quality for initial testing
Try multiple variations of your prompt
Refine based on results before using premium quality
Learn from Good Results
Save prompts that work well
Note which models give you the best results
Build a library of effective prompt styles
Use the Community
Check examples from other users
Learn from successful prompts shared by others
Ask for prompt suggestions in support if stuck
Response Times & Expectations
Credit Refund Processing
Acknowledgment: Within 24 hours
Credits restored: Usually same day
Bonus credits added: Automatically included
Technical fixes: If we find platform issues
What You'll Receive
Confirmation email explaining:
How many credits were refunded
How many bonus credits were added
Any technical issues we found and fixed
Tips for better results in the future
Related Policies
Our Philosophy
"Better to be too generous than too stingy." If you contact us about poor results, you'll probably get more credits back than you lost.
Fair Usage
We're generous, but we also expect reasonable usage:
Don't game the system by requesting refunds on good results
Try to learn from feedback we provide
Use appropriate quality settings for your needs
Bonus Programs
Beyond refunds, we often give bonus credits for:
Reporting bugs that affect generation quality
Testing new features and providing feedback
Helping other users with prompting tips
Getting the Most Help
For the best support experience:
Be specific about what went wrong
Include screenshots when possible
Mention your business use case (helps us understand importance)
Ask for prompting tips - we love to help users succeed
Response priority: Poor results that waste credits get same-day attention
Remember: We want you to create amazing things with Dezygn. If the AI results aren't helping you succeed, let us know and we'll make it right with bonus credits.