Changing Your Plan
Why This Matters
Your needs change. Maybe you started solo and now have a team. Or you're scaling down to focus on fewer clients. Either way, you shouldn't be stuck with the wrong plan.
The bottom line: We don't have self-service plan changes yet. Contact support and we'll handle it quickly.
Current Reality
No automated system: You can't change plans yourself through the dashboard yet.
Support handles it: Our team processes all plan changes manually.
Usually same day: Most plan changes happen within a few hours of your request.
How to Change Plans
Step 1: Contact us through our support channels with your request
Step 2: Include these details:
Current plan name
Desired new plan (Freelancer or Agency)
Billing preference (monthly or annual)
When you want it to take effect
Step 3: We'll confirm and process the change
What to Expect
Upgrading (Freelancer → Agency)
Immediate access to new features and credits
Prorated billing for the current period
All your work stays exactly the same
Downgrading (Agency → Freelancer)
Next billing cycle - you keep Agency features until then
Credit adjustment to new monthly allocation
May need to remove excess team members or organize brands
Special Cases
Legacy Users
Your pricing might be different. Mention you're a legacy user and include your original purchase details.
Annual Subscribers
Plan changes work the same way, but billing adjustments are calculated differently. We'll explain the math before processing.
Team Removals
If downgrading means you exceed team limits, we can help remove members or you can do it before the change.
Timeline
Typical processing:
Upgrades: Same day (usually within hours)
Downgrades: Scheduled for next billing cycle
Annual changes: May take 1-2 business days for billing calculations
What We Need from You
Essential info:
Your account email
Current plan
Desired plan
Timing preference
Helpful extras:
Reason for change (helps us serve you better)
Any billing questions
Team member management needs
The Future
We're building self-service plan changes into the dashboard. For now, the personal touch means we can handle special cases and answer questions during the switch.
Common Situations
"I need more credits this month" → Consider one-time credit packs instead of plan change
"My team is growing" → Upgrade to Agency for unlimited team members
"I'm scaling back" → Downgrade at next billing cycle, export any work that exceeds new limits
"I want annual billing" → We can switch you and calculate the prorated amount