Cancel Subscription
Before You Cancel
We understand that sometimes plans change. Canceling your Dezygn subscription is straightforward through your Stripe billing portal, and you can do it anytime.
The bottom line: Two clicks and you're canceled. No phone calls, no retention specialists, no hassle.
Note: This guide is for recurring subscriptions only. Legacy Special upgrade customers don't have subscriptions to cancel (it was a one-time payment).
How to Cancel Your Subscription
Step 1: Access Billing Portal
Go to chat.dezygn.com/settings
Click "Manage Billing"
You'll be redirected to your Stripe portal
Step 2: Cancel Your Subscription
Look for your current subscription in the portal
Click "Cancel subscription" or similar option
Confirm the cancellation when prompted
You'll receive a confirmation email
That's it. No complicated forms, no waiting periods, no questions asked.
What Happens After You Cancel
Immediate Effects
Subscription marked as canceled - You won't be charged again
Current period continues - You keep access until your billing period ends
Confirmation email sent - You'll get proof of cancellation
During Your Final Billing Period
Full access continues - All features remain available
Credits still work - Use any remaining credits
Download your work - Save any important projects
After Your Subscription Ends
No more charges - Your card won't be charged again
Account becomes inactive - You lose access to paid features
Data preservation - Your account and projects are saved
Cancellation Timing
When Your Subscription Ends
Freelancer/Agency plans: Access continues until the end of your current billing cycle Example: If you cancel on January 15th but your billing date is January 30th, you keep access until January 30th
No Refunds for Partial Periods
Cancellation doesn't trigger automatic refunds for unused time.
What You Keep vs What You Lose
✅ What You Keep
Account access - You can still log in
Project history - All your previous work remains
Legacy benefits - If you're a legacy user, those continue
Basic features - Limited access to core platform
❌ What You Lose
Monthly credit allocation - No more subscription credits
Premium features - Studio, advanced editing, etc.
Priority support - Back to standard support
Team features - Collaboration tools disabled
Common Cancellation Scenarios
"I want to take a break but come back later"
Perfect. Cancel now, and you can resubscribe anytime. Your account and projects will be waiting.
"I only need Dezygn occasionally"
Consider switching to one-time credit packs instead of canceling. You can buy credits as needed without a monthly commitment.
"The cost is too high"
If budget is the issue, we might have solutions like pausing your subscription or switching to a lower plan.
"I'm not using all my credits"
You might want to downgrade instead of canceling. Contact support to discuss plan changes.
Reactivating Later
How to Restart Your Subscription
Log back into your account
Go to Settings → Plan & Credits
Choose a new plan
Your previous settings and projects will be restored
What Carries Over
All your previous projects and brands
Account preferences and settings
Any legacy user benefits
Your work history and invoices
Alternative Options
Before You Cancel, Consider:
Pause instead of cancel - Contact support about temporarily suspending your account Downgrade to Freelancer - If Agency is too much, try a smaller plan One-time credits - Buy credits only when you need them Legacy benefits - Keep your legacy credits if you're a legacy user
Troubleshooting Cancellation
"I don't see a cancel option"
Make sure you're in the Stripe portal, not just Dezygn settings
Look for "Manage subscription" or similar in the portal
Try refreshing the page or using a different browser
"Cancellation didn't work"
Check your email for a confirmation
Verify in your Stripe portal that the subscription shows as canceled
Contact support if you're still being charged
"I was charged after canceling"
If you were charged after canceling, this might be:
A final charge for the current billing period (normal)
A processing delay (charges can take 1-2 business days to appear)
An error that needs support attention
Getting Help
Need to cancel but having issues? Contact us with:
"Cancel Subscription Help" in the subject line
Your account email
Any error messages you're seeing
Want to discuss alternatives? Our team can help you find a solution that better fits your needs.
We hope you'll consider coming back in the future. Your account will be ready when you are.
Quick access: chat.dezygn.com/settings → Manage Billing