FastSpring serves as the global distributor for Digital Combustion, Inc.. Digital Combustion is the developer behind the Fire Studio software.
As the vendor facilitating your purchase, FastSpring operates independently from us behind the scenes; but we're not a subsidiary of FastSpring. FastSpring is the merchant of record. Think of FastSpring as a platform akin to Amazon but tailored for software developers. For instance, if you ordered on Invoice, you will make out the check to "FastSpring" and remit your payment to FastSpring's remit address listed on the Invoice.
Their role includes hosting a worldwide web storefront for our products and delivering your initial purchase via email of the "digital downloadable good." They manage payment processing across multiple currencies and handle critical aspects like U.S. sales tax compliance and reporting, along with GST and VAT obligations in all countries where we operate.
While FastSpring is the vendor facilitating your e-commerce purchase in the background, always reach out directly to Digital Combustion for all pre-sales, sales, orders, receipts, inquiries or technical support needs related to the software products. Digital Combustion is your primary one point of contact.
Should you have any further inquiries, please don't hesitate to contact us. We're here to help. Were you looking for a W-9? Here is a link to FastSpring's most up to date W-9 form.