FAQs - Diligentsia Pro Plan
Q. What is Diligentsia Pro?
Diligentsia Pro is the advanced subscription plan. It includes all Lite features, plus:
Access to Expansion Packs (purchased separately)
Certification pathway (Bronze / Silver / Gold)
More sophisticated AI-generated reporting
Advanced modules and enhanced functionality
For full feature comparison, refer to: Diligentsia.co.uk > Pricing
Your Pro Dashboard
Q How much does Diligentsia Pro cost?
Diligentsia Pro costs: £89.25 per month
Minimum 12-month subscription which totals £999.
Payable upfront
For current pricing details, always refer to the official Pricing page.
Who Is Diligentsia Pro For?
Diligentsia Pro is designed for companies that:
Are raising investment
Are preparing for exit
Want to achieve Diligentsia certification
Require Expansion Packs
Require advanced governance infrastructure
It is suitable for growth-stage and more sophisticated companies.
What Is Included?
Pro includes:
Everything in Lite
Access to Expansion Packs (additional purchase required)
Certification modules
Advanced AI reporting
External file sharing
Cloud sync (Drive, Dropbox, SharePoint)
Advanced reporting tools
For a detailed feature list, see the Subscriptions page.
Frequently Asked Questions
Can I upgrade from Lite to Pro?
Yes. You can upgrade at any time from:
Company Dashboard
Company Index
All data remains intact during upgrade.
Can I upgrade directly from Free to Pro?
Yes. You do not need to go through Lite first.
Can I upgrade to Pro Plus?
Yes. Upgrade via:
Company Dashboard
Company Index
You may also contact: sales@diligentsia.co.uk
An agent may contact you to discuss certification requirements.
Are Expansion Packs included in Pro?
No. Expansion Packs are additional paid modules. Pro gives access to purchase them.
Can I achieve Diligentsia Certification on Pro?
Yes. Certification requires:
Pro plan
Completion of required Expansion Packs
Completion of relevant modules
Certification is not available on Lite.
Can I downgrade from Pro?
No. Downgrades are not permitted. You may choose not to renew at the end of your subscription term.
Is there a free trial for Pro?
No. The Free Plan allows limited platform access before upgrading.
Can I cancel my Pro subscription?
Yes. Email: cancel@diligentsia.co.uk
Your subscription remains active until the end of the paid term.
Refunds are not provided for early cancellation.
Is Pro suitable for larger companies?
Yes. Pro is structured to support more complex companies preparing for investment, growth or exit.
Do I benefit from AI tailoring on Pro?
Yes. The platform remains tailored to your company profile, objectives and data.
Troubleshooting
I upgraded to Pro but features are not unlocking
Refresh your dashboard
Confirm payment receipt
Log out and back in
If unresolved, contact support.
Why can’t I access Expansion Packs?
Expansion Packs require separate purchase. Navigate to the Expansion Pack section in your dashboard.
My certification progress is not updating
Ensure:
Required modules are complete
Required Expansion Packs are purchased and complete
All required fields are populated
My AI-generated report looks incomplete
Incomplete reports usually result from missing data. Review your Data Repository and Business Audit modules.
Can I get a refund if I cancel early?
No. Subscriptions are non-refundable once paid.
Is there data loss when upgrading?
No. All data remains intact when upgrading from Lite to Pro.
Can I transfer my Pro subscription to another company?
No. Subscriptions are company-specific and cannot be transferred.
How do I ensure my team can use Pro features?
Assign permissions in: Company Settings > User Permissions
Why are benchmarking tools not showing results?
Benchmarking requires:
Completed data
Relevant industry inputs
Incomplete data will limit benchmarking output.
What security measures protect Pro data?
Diligentsia uses:
AES-256 encryption
Multi-factor authentication
Secure cloud infrastructure
Security standards apply across all plans.