FAQs - Diligentsia Pro Plan
Q. What is Diligentsia Pro?
Diligentsia Pro is our most popular plan. More comprehensive than the Diligentsia Lite plan, it opens up a bunch of additional modules and more sophisticated bespoke AI reporting and certification. For all its features please see Diligentsia Plans & Pricing.
Your Pro Dashboard
Q How much does Diligentsia Pro cost?
Diligentsia Pro, our most popular subscription, costs £50 per month on a minimum 12-month subscription, payable upfront. To purchase, please click here.
Q Can I upgrade from Diligentsia Lite?
Yes - you can upgrade from the Diligentsia Lite to Diligentsia Pro plan at any time by clicking the upgrade buttons on the Company Dashboard, or via the Company Index.
Q Can I upgrade to Diligentsia Pro Plus?
Yes - you can upgrade to Diligentsia Pro Plus from Diligentsia Pro at any time by clicking the upgrade buttons on the Company Dashboard, or via the Company Index. One of our agents will contact you to discuss your particular requirements for certification. However, we suggest that you contact sales@diligentsia.co.uk and we will discuss your precise requirements. You also don't have to be a Lite user to be able to upgrade to Pro. You can also upgrade directly from Free.
Q Who is Diligentsia Pro aimed at?
Diligentsia Pro is aimed at helping companies wishing to use our platform maximize their chances of raising investment or exiting more quickly, at a higher valuation, or wishing to grow more rapidly. The Diligentsia Pro plan provides access to Expansion Packs such as Directors' Questionnaires and Warranty Disclosure Schedule and certification which are not available under our Lite plan.
Q What features are included in Diligentsia Pro?
A list of comparative features between Diligentsia's subscriptions and pricing plans can be found via the subscriptions page which can be reached either from the Company Dashboard > Sidebar > Subscriptions, or from the dlilgentsia.co.uk homepage > Pricing.
Q How do the features compare between Diligentsia Pro and Diligentsia Lite?
A list of comparative features between Diligentsia's subscriptions and pricing plans can be found via the subscriptions page which can be reached either from the Company Dashboard > Sidebar > Subscriptions, or from the dlilgentsia.co.uk homepage > Pricing
Q Do I benefit from the AI bespeaking of the Diligentsia platform if I am on the Diligentsia Pro plan?
Yes, as a Diligentsia Pro plan user, there is a lot of benefits you can access.
Q Can I achieve Diligentsia certification with Diligentsia Pro?
Yes, there are additional Expansion Pack modules required for certification which are only available in the Diligentsia Pro plan.
Q How do I cancel my subscription to Diligentsia Pro?
Please email cancel@diligentsia.co.uk to cancel your subscription to Diligentsia Pro.
Q Are the cost of Expansion Packs included in the Diligentsia Pro subscription?
No - whilst there are lots of modules contained within the Diligentsia Pro plan, access to each Expansion Pack is extra.
Q: Can i downgrade my plan?
No, you can't downgrade your plan. You can decide to not renew if it expires.
Q: Is there any free trial for this plan?
No, the Pro Plan does not offer a free trial.
Q: What features does the Pro Plan include?
Advanced modules, AI reports, and access to Expansion Packs.
Q: Does the Pro Plan include Expansion Packs?
No, they are available for an additional cost.
Q: Can I share data from the Pro Plan externally?
Yes, the Pro Plan allows external file sharing.
Q: Can I sync files from cloud services?
Yes, syncing with cloud services is supported.
Q: How do I upgrade to Pro Plus?
You can upgrade through the Company Dashboard or contact sales for assistance.
Q: Is the Pro Plan suitable for larger companies?
Yes, it’s designed to help companies of various sizes scale and optimize operations.
Q: Who is the Pro Plan suitable for?
It’s ideal for companies looking to scale or raise investment.
Troubleshooting FAQs: Diligentsia Pro Plan
Q: How do I know if the Pro plan is right for my company?
A: The Pro plan is suitable for companies seeking to scale, optimize operations, or prepare for investment. Review the features on the Diligentsia Plans & Pricing page for more details.
Q: Why can’t I access Expansion Packs even though I’m on the Pro plan?
A: Expansion Packs require an additional purchase. Navigate to the Expansion Pack section in the dashboard to add them.
Q: Can I downgrade to the Lite plan if Pro is not suitable for me?
A: Downgrades are not allowed. You can choose not to renew the Pro subscription upon expiration.
Q: I’ve paid for Pro, but features aren’t unlocking. What should I do?
A: Refresh your dashboard and verify the payment confirmation email. If the issue persists, contact support.
Q: Why isn’t my certification progress updating in the Pro plan?
A: Ensure you’ve completed all required modules and Expansion Packs for certification. Incomplete sections may delay progress.
Q: Can I get a refund if I cancel my Pro plan early?
A: No, refunds are not provided for early cancellations. Your subscription remains active until the end of the term.
Q: Why are Expansion Packs not included in the Pro plan subscription?
A: Expansion Packs are optional add-ons designed for specialized needs, which require separate purchases.
Q: How do I upgrade to the Pro Plus plan from Pro?
A: Use the upgrade button in the Company Dashboard or contact sales@diligentsia.co.uk for personalized assistance.
Q: Why can’t I access Pro plan features on mobile devices?
A: Ensure you are using the latest version of the platform app. If the issue persists, try accessing via a browser or contact support.
Q: Is there any risk of data loss when upgrading from Lite to Pro?
A: No, all your data remains intact during the upgrade process.
Q: Why is my AI-generated report incomplete?
A: Incomplete reports may result from missing data. Ensure all sections of your repository and modules are fully populated.
Q: Can I share Pro plan data with multiple external users?
A: Yes, external file sharing is supported. Use the permissions feature to control access.
Q: How do I sync Pro plan data with my preferred cloud service?
A: Navigate to the Data Repository and connect your account to supported services like Drive, SharePoint, or Dropbox.
Q: What should I do if I can’t generate advanced reports?
A: Verify that all relevant data is entered and saved. Contact support if the issue persists.
Q: Why can’t I access the AI tools in Pro?
A: Ensure your subscription is active and the relevant modules are installed. If the problem continues, refresh your account or contact support.
Q: Can I transfer my Pro subscription to another company?
A: No, subscriptions are tied to the registered company and cannot be transferred.
Q: How do I ensure my team members can use Pro features?
A: Assign permissions to your team members in the "User Management" section of the dashboard.
Q: Why are benchmarking tools not showing relevant data?
A: Benchmarking requires complete data from your repository and industry-specific metrics. Ensure all required inputs are provided.
Q: What security measures protect my Pro plan data?
A: The platform uses AES-256 encryption, multi-factor authentication, and secure cloud storage to safeguard your data.