FAQs - Directors' Questionnaire
Q: What is a Director's Questionnaire?
Investors want to know the details and backgrounds of the key people they invest in. They frequently ask management directors (and sometimes senior managers) to complete a set of questions around their history, any criminal convictions, court judgements etc. Diligentsia has created an Expansion Pack module to automated this process to make it speedier for everyone involved. We pre-populate some of the fields from Companies House etc, and enable the company to manage the process, with completeness and risk reporting etc. Satisfactorily completing this module is a requirement for gold certification.
Q Is the questionnaire pre-populated?
Yes, some of the answers are pre-populated from sources such as your LinkedIn profile and Companies House where we are able to access that information.
Q: Do investors require this?
Many investors do. Understandably they want to know who they are investing in. Putting this into an Expansion Pack module with completeness and risks core speeds things up for everyone.
Q: Do I need to complete this module in order to obtain Diligentsia certification?
This module is not required for Diligentsia bronze certification, but is required for Diligentsia silver and Diligentsia gold certification.
Q How much does this module cost?
This Expansion Pack module costs £500 plus VAT for as many directors as you have.
Q Is the Directors Questionnaire expansion pack included in my Diligentsia Pro subscription?
No, it is extra. But you need to be a Diligentsia Pro subscriber to access it.
Q Can I subscribe to the Directors Questionnaire expansion pack if I am a Diligentsia Lite subscriber?
No - unfortunately you require a Diligentsia Pro subscription. But you can upgrade to Pro here.
Q Why is the Directors Questionnaire expansion pack so expensive?
We believe that completion of this module, compared to getting your lawyer to complete it with you represents very good value for money. Particularly since covers all the member of your team.
Q Why should I complete this module in advance of investment or exit?
Being prepared in advance of investment or exit will speed up that process. Furthermore, self-auditing in advance of investment or exit gives you a chance to resolve any issues uncovered within your team by the questionnaire.
Q: Is the questionnaire pre-populated?
Yes, some fields are pre-filled using data from Companies House and LinkedIn.
Q: Can I edit pre-populated information?
Yes, you can review and update any pre-filled data.
Q: What information is included in the questionnaire?
It covers details such as criminal records, court judgments, and director history.
Q: Do investors need this questionnaire?
Many investors request this information for due diligence.
Q: Can Lite subscribers access this module?
No, only Pro users can add this module.
Q: How does this compare to legal services?
It’s more cost-effective and quicker than hiring a lawyer to complete it.
Q: How often should the questionnaire be updated?
Regular updates ensure the data remains accurate, especially before investment rounds.
Q: Can this module be customized for my company’s needs?
No, it follows a standardized questionnaire format for all users.
Q: Can I export the questionnaire results?
Yes, results can be exported for external use or reporting.
Q: Are there any additional costs for updates?
No, once purchased, updates are included in the module price.
Q: Is there support available for completing the questionnaire?
Yes, Diligentsia offers customer support for this module. You can use the button at the bottom right corner to ask any question and send messages or contact support@diligentsia.co.uk
Troubleshooting
Q: Why can’t I access the Directors' Questionnaire module?
A: This module is only available to Diligentsia Pro subscribers. If you're on the Lite plan, you’ll need to upgrade to Pro.
Q: Why is some information in the questionnaire incorrect?
A: Pre-populated data is pulled from external sources like Companies House or LinkedIn. You can edit incorrect fields manually.
Q: Can I assign the questionnaire to other directors?
A: Yes, the module allows you to assign the questionnaire to individual directors for completion.
Q: Why am I unable to submit the questionnaire?
A: Ensure all mandatory fields are completed and saved before submitting.
Q: Why isn’t the pre-populated data showing for some directors?
A: If no publicly available data is found for a director, those fields will remain blank and require manual input.
Q: Can I preview the completed questionnaire before submission?
A: Yes, there’s a "Preview" option to review all responses before finalizing the submission.
Q: Why is the risk score not updating after completing the questionnaire?
A: The risk score is updated in real-time after all sections are completed. Refresh your dashboard if the issue persists.
Q: What happens if a director doesn’t complete their assigned questionnaire?
A: The module will remain incomplete, and your certification process may be delayed.
Q: Can I add custom questions to the questionnaire?
A: No, the questionnaire follows a standardized format and does not allow customization.
Q: Why can’t I see the audit log for this module?
A: Ensure you have the necessary permissions to access the audit log. Contact your administrator if needed.
Q: How can I update the questionnaire after submission?
A: You can reopen and edit the questionnaire through the dashboard, but this may affect scores and reporting.
Q: Can I resend the questionnaire to a director for updates?
A: Yes, the dashboard allows you to resend the questionnaire link to assigned directors.
Q: Why isn’t my exported questionnaire opening correctly?
A: Ensure you’re using a compatible PDF viewer. Re-export the file if needed.
Q: How do I know if the questionnaire is complete?
A: The module dashboard will display a completion status for each director's questionnaire.
Q: What happens if a director provides incomplete or inaccurate responses?
A: Incomplete responses will lower the completeness score. Ensure directors review their answers thoroughly before submission.
Q: Can I view all directors’ questionnaires in one report?
A: Yes, you can generate a consolidated report that includes all completed questionnaires.
Q: Why is the module not visible on my dashboard?
A: Confirm that your subscription includes the Directors' Questionnaire Expansion Pack. If not, you’ll need to purchase it.
Q: Can I complete the questionnaire offline?
A: No, the module is designed for online completion within the Diligentsia platform.
Q: How do I contact support for assistance with the module?
A: Use the help button on the bottom right of the platform or email support@diligentsia.co.uk for assistance.