FAQs - Diligentsia FREE Plan
Q What is the Diligentsia Free plan?
What is the Diligentsia Free Plan?
The Diligentsia Free Plan is the entry-level plan automatically assigned to users who:
Complete the 2-Minute Test from the Diligentsia Home Page, and
Register at the end of the process
Under the Free Plan, you retain:
Your 2-Minute Test Report
Your Free KPI Report
This allows you to review your company’s initial assessment without subscribing to a paid plan. You may upgrade to Lite or Pro at any time.
For full plan comparison, see: Diligentsia Plans & Pricing
Free Plan Dashboard.
If you are taking the 2 minute test before registering.
After answering your questions and report is being prepared, we provide you a free KPI report.
KPI Report
Your Test report has been completed.
View Two minute test Report
At the end of the report, click next.
You are taken to where you can register.
Click on register now and complete the registration process and you'll be take to your company dashboard. You can then keep your reports.
How the Free Plan Is Activated
There are two ways to be enrolled on the Free Plan:
Option 1 – From the Home Page 2-Minute Test
Complete the 2-Minute Test from the website home page
Your Test Report and KPI Report are generated
Click Next at the end of the report
Register your account
You are automatically enrolled on the Free Plan
You are taken to your Company Dashboard
Your reports are then stored in your dashboard.
Option 2 – Register Directly
You may also register directly from the website home page. Upon registration, add your company and you can subscribe to the Free Plan.
What You Receive on the Free Plan
2-Minute Test Report
Free KPI Report
Access to your basic Company Dashboard
Ability to upgrade at any time
Certain modules and advanced features are restricted to Lite and Pro plans.
Frequently Asked Questions
Are there any catches with the Free Plan?
No. The Free Plan is genuinely free. There are no hidden charges.
Can I upgrade from the Free Plan?
Yes. You can upgrade to:
Diligentsia Lite
Diligentsia Pro
To upgrade:
Go to your dashboard/company index
Select Upgrade
Choose your preferred plan
Can I retake the 2-Minute Test?
Yes. You can retake the test while on the Free Plan.
Can I download and share my 2-Minute Test Report?
Yes. Reports can be downloaded as PDFs and shared manually.
Is there a time limit on the Free Plan?
No. You may remain on the Free Plan indefinitely.
Can I downgrade back to the Free Plan after upgrading?
No. Once you upgrade to Lite or Pro, you cannot return to the Free Plan.
Why are some sections greyed out?
Greyed-out sections are features available only on Lite or Pro plans.
Can I access Business Audit or Data Repository modules?
No. These modules are available on Lite and Pro plans only.
Can I access benchmarking features?
No. Benchmarking is available on Lite and Pro plans only.
Can I sync with a cloud provider?
No. Cloud syncing is available only on Lite and Pro plans.
Is my data secure on the Free Plan?
Yes. All data is encrypted and securely stored regardless of plan level.
Is support available on the Free Plan?
Yes.
24/7 support bot access
Human support is also available
Troubleshooting
I completed the 2-Minute Test but was not enrolled on the Free Plan
Ensure you completed the registration step at the end of the report. If the issue persists, contact: support@diligentsia.co.uk
My KPI report is not showing
Refresh your dashboard or log out and back in. If still unavailable, contact support.
I cannot see my 2-Minute Test certificate
Ensure registration was completed after taking the test. If the issue persists, contact support.
I cannot access certain features
Those features may require a Lite or Pro subscription. Upgrade via your dashboard.
How do I contact support?
Use the support button at the bottom right of the website
or email: support@diligentsia.co.uk