FAQs - Expansion Packs
Q What are Diligentsia Expansion Packs?
Diligentsia has created a number of additional modules, some of which you may require for your business and its circumstances, some of which you won’t. They can be purchased as needed and added to your subscription plan. You will require a Pro subscription to access these additional modules. You can find out more on on each one currently available on your Company Dashboard. We have more planned. There are Function Expansion Packs and Industry Expansion Packs.
Q Are the checklists pre-populated?
Yes. Some of the answers are pre-populated where we are able to access that information.
Q Do investors require this?
Some of the packs cover areas which will be subject to due diligence - such as the Warranty Disclosure Schedule, and the Directors' Questionnaires - others will benefit your business in others ways by undertaking an in depth review of a particular area of your business and making recommendations specific to it.
Q Do I need to complete this module in order to obtain Diligentsia certification?
Whilst you can obtain bronze (basic) certification without purchasing any expansion packs, the Directors Questionnaire Expansion Pack and the Warranty Disclosure Expansion Pack, these packs are necessary for you to advance to silver (potentially investible) and gold (sophisticated) certification.
Q How much does these Expansion Pack modules cost?
They vary in price depending upon their content. You can obtain more information on a particular expansion pack by clicking on the info icon on the top left of each module on the Company Dashboard.
Q Are expansion packs included in my Diligentsia Pro subscription?
No, they are extra. But you need to be a Diligentsia Pro subscriber to access it.
Q Can I subscribe to a expansion pack if I am a Diligentsia Lite subscriber?
No, unfortunately you require a Diligentsia Pro subscription.
Q Why are the expansion packs so expensive?
We believe that completion of these packs, compared to getting an external consultancy to complete them represents very good value for money. Particularly since it is bespoke to your company, stage of growth and industry.
Q Why should I complete expansion packs in advance of investment or exit?
Being prepared in advance of investment or exit will speed up that process. Furthermore, self-auditing in advance of investment or exit gives you a chance to resolve any issues uncovered within your team by the checklist. Implementing its recommendations will strengthen your business in any event.
Q Are the expansion packs bespoke to my company?
Yes, where relevant our packs are tailored to your particular company, the industry within which it operates, its stage of development and its company objectives.
Q What is a function expansion pack?
Function Expansion Packs are expansion pack modules that assist with reviewing and receiving recommendations on functional aspects of your business – such as software development processes, or activities around Environmental, Social and Governmental.
Q What is an industry expansion pack?
Industry Expansion Packs are expansion pack modules that assist with reviewing and receiving recommendations in relation to your business sector such as insurance or retailing. We create bespoke packs for any of the over 700 industry sectors.
Q: How much do Expansion Packs cost?
Prices vary based on the content of each pack.
Q: What is the difference between Function and Industry Expansion Packs?
Function Packs focus on business processes, while Industry Packs target specific industry sectors.
Q: Do investors require these packs?
Some packs, like the Warranty Disclosure, are commonly required in due diligence.
Q: Are answers pre-populated in the checklists?
Yes, some fields are pre-filled where data is accessible.
Q: Can I add custom questions to the packs?
No, the packs are pre-designed for comprehensive assessments.
Q: Can I purchase multiple packs?
Yes, you can purchase as many packs as needed for your business.
Q: Is support available for using the Expansion Packs?
Yes, Diligentsia provides customer support for users of the Expansion Packs. You can access our 24/7 customer support bot through the button on the bottom right corner of our website. You can also send an email to support@diligentsia.co.uk
Troubleshooting FAQs
Q: Why can’t I see the Expansion Packs on my Company Dashboard?
A: Expansion Packs are only available to users with a Diligentsia Pro subscription. Upgrade your subscription if you're on the Lite plan.
Q: What should I do if an Expansion Pack isn’t loading?
A: Refresh your browser and check your internet connection. If the issue persists, clear your cache or try using a different browser.
Q: Why am I unable to purchase an Expansion Pack?
A: Ensure you have a Pro subscription. Additionally, check your payment card
Q: Can I access Expansion Packs on the free trial?
A: No, Expansion Packs are not available during the free trial period. You need an active Pro subscription to access them.
Q: Why is the cost of the Expansion Pack not displayed?
A: Hover over the info icon on the top left of each module on the Company Dashboard to view pricing details.
Q: What should I do if the pre-populated answers in the checklist are incorrect?
A: You can manually update the fields in the checklist. If the issue persists, contact Diligentsia support for assistance.
Q: Can I edit an Expansion Pack after completing it?
A: Yes, you can revisit and update any Expansion Pack module even after submission.
Q: Why is the "Submit" button grayed out in my Expansion Pack?
A: Ensure you have completed all required fields in the checklist before submitting.
Q: What happens if I accidentally purchase the wrong Expansion Pack?
A: Contact Diligentsia support immediately to request a refund or exchange, subject to the terms and conditions.
Q: Why am I unable to access a purchased Expansion Pack?
A: Check your account dashboard to confirm the purchase. If it doesn’t appear, contact support for resolution.
Q: Can I share Expansion Packs with other team members?
A: Yes, team members with appropriate permissions can collaborate on the same Expansion Pack.
Q: What should I do if I lose progress in an Expansion Pack?
A: Expansion Packs automatically save your progress. Refresh the page or log back in to retrieve your latest changes.
Q: Why can’t I download a completed Expansion Pack?
A: Ensure the pack has been fully completed and submitted. The download option will become available after submission.
Q: How do I handle technical issues while using an Expansion Pack?
A: Contact Diligentsia support through the 24/7 customer support bot at the bottom right of the website or via email at support@diligentsia.co.uk.
Q: Can I transfer an Expansion Pack to another company account?
A: No, Expansion Packs are tied to the company account under which they were purchased.
Q: What should I do if an Expansion Pack doesn’t meet my company’s needs?
A: Review the pack details thoroughly before purchasing. For bespoke needs, contact support to explore customization options.
Q: Why is the industry data in my Expansion Pack outdated?
A: Contact support to report discrepancies. Diligentsia continuously updates its database to ensure accuracy.
Q: Can I get a discount on multiple Expansion Packs?
A: Contact Diligentsia sales to inquire about bulk discounts or promotional offers for Expansion Packs.
Q: What should I do if an Expansion Pack doesn’t match my industry?
A: Check the pack description for compatibility. If it’s incorrect, reach out to support for further guidance.
Q: Why is the certification level not updating after completing an Expansion Pack?
A: Certification updates are processed automatically. Refresh your page, If the update does not reflect, contact support for assistance.