FAQs - Environmental, Social & Governmental ("ESG")
Q: What is the ESG Expansion Pack?
Some investors require an Environmental, Social & Governmental (ESG) assessment prior to investment. Whilst this subject is covered in the Business Audit, we have a created an expansion pack module with 100 questions to diligence this area of your business in more detail. The module uses AI to tailor it to your particular industry and company. This additional module can be accessed via your Company Dashboard.
Q: Is the checklist pre-populated?
No, not at the current time.
Q: Do investors require this?
Some investors do. Particularly if they are investing from an ethical fund. Putting this into an Expansion Pack module with completeness and risks core speeds things up for everyone.
Q: Do I need to complete this module in order to obtain Diligentsia certification?
No - you do not require this module for Diligentsia certification.
Q: How much does this module cost?
This Expansion Pack module costs £500 plus VAT.
Q: Is the ESG expansion pack included in my Diligentsia Pro subscription?
No - it is extra. But you need to be a Diligentsia Pro subscriber to access it. You can upgrade here.
Q Can I subscribe to the ESG expansion pack if I am a Diligentsia Lite subscriber?
No, unfortunately you require a Diligentsia Pro subscription. You can upgrade here.
Q: Why is the ESG expansion pack so expensive?
We believe that completion of this module, compared to getting an external consultancy to complete it represents very good value for money. Particularly since it is bespoke to your company, stage of growth and industry.
Q: Why should I complete this module in advance of investment or exit?
This is one of three company objectives from which you select when you first register a company. We then bespeak the platform to maximize its relevance to your company. You can change your objective in Company Settings (coming soon).
Q: Can multiple team members manage the ESG data?
Yes, multiple users can collaborate on ESG data management, with permissions customizable by user role.
Q: How do I interpret my ESG score or rating?
Your ESG score reflects how well your company meets specific environmental, social, and governance criteria. Detailed explanations and recommendations accompany the score.
Q: Is customer support available for this module?
We provide 24/7 customer support. You can ask any questions and send messages through the button at the bottom right corner of our website. You can also contact us by email by clicking here
Q: Does the ESG module include risk scoring?
Yes, ESG factors are included in your company’s overall risk score.
Q: How long does it take to complete the ESG checklist?
This depends on the size and complexity of your company.
Q: Can the ESG data be exported?
Yes, the ESG data and reports can be exported.
Q: Is the ESG module integrated into the Data Repository?
Yes, ESG data can be stored and managed within the Data Repository.
Q: How do I interpret my ESG score?
Your ESG score is accompanied by detailed explanations and recommendations.
Q: What industries does the ESG pack support?
The module can be tailored to any industry.
Q: Can multiple users manage the ESG data?
Yes, multiple team members can collaborate on ESG data with customizable permissions.
Q: Is there any limit of updates that can be made to the ESG data?
No, there is no limit to the reviews and updates that can be made to the ESG data.
Q: Can I customize the ESG questions?
No, you can't customize the questions.
Troubleshooting FAQs
Q: Why can’t I access the ESG Expansion Pack?
A: The ESG Expansion Pack is only available to Diligentsia Pro subscribers. Upgrade your plan to Pro to access it.
Q: Why is the checklist not pre-populated?
A: The ESG checklist does not currently include pre-populated fields. All questions must be completed manually.
Q: Can Lite users purchase the ESG Expansion Pack?
A: No, only Pro subscribers can add the ESG module. Upgrade your subscription to access it.
Q: Why does the ESG module cost £500 plus VAT?
A: The module provides a comprehensive, AI-tailored ESG assessment, offering excellent value compared to external consultancy services.
Q: What if I don’t complete the ESG module before seeking investment?
A: Some investors, especially those from ethical funds, may require ESG assessments. Completing the module in advance can streamline the process.
Q: Can I add custom ESG questions to the checklist?
A: No, the ESG module uses a standardized set of questions tailored to your industry and company.
Q: How long does it take to complete the ESG checklist?
A: The time required varies depending on the size and complexity of your company. Larger organizations may take longer.
Q: Why is my ESG score not updating?
A: Ensure all sections of the checklist are completed and saved. If the issue persists, contact support.
Q: Can multiple team members collaborate on the ESG module?
A: Yes, multiple users can work on the module, and permissions can be customized based on user roles.
Q: Can I export my ESG data?
A: Yes, ESG data and reports can be exported in PDF format for sharing or external review.
Q: What industries does the ESG module support?
A: The ESG module can be tailored to any industry using AI customization.
Q: Does the ESG module contribute to my company’s risk score?
A: Yes, ESG factors are included in your company’s overall risk score.
Q: Can I update my ESG data after completion?
A: Yes, there is no limit to the number of updates you can make to the ESG data.
Q: Is the ESG module required for certification?
A: No, the ESG module is not mandatory for Diligentsia certification.
Q: How do I interpret my ESG score?
A: Your ESG score comes with detailed explanations and recommendations for improvement.
Q: Can I automate the completion of ESG questions?
A: No, all questions must be completed manually to ensure accuracy and relevance.
Q: What happens if my ESG data is incomplete?
A: Incomplete data may result in lower ESG and risk scores, which could impact investor evaluations.
Q: How do I contact support for ESG-related issues?
A: Use the support button at the bottom right corner of the platform or email support@diligentsia.co.uk for assistance.