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Step 1: Understanding the Diller Retailer System

Here we will guide you to a quick start up of your loyalty program.

Written by Knut Hauge

What is Diller Retailer?

Diller Retailer — or the Dashboard — is where you control what benefits your loyal members receive, the criteria to achieve them, and where you communicate with them.

Log into your loyalty program here: https://diller.app/retailer

Here is a demo of how the system works, and how you can tune your own loyalty program.

Who is Diller for? (Use cases / typical customer profiles)

Diller is built for brick-and-mortar retailers and webshops that want to reward loyal customers and drive repeat purchases — without needing a dedicated marketing team to run it.

Typical customers include:

  • Fashion and lifestyle stores looking to increase return visits

  • Beauty and cosmetics retailers (like pharmacies and specialty stores) wanting to reward frequent buyers

  • Pet stores and bakeries using stamp cards and point-based benefits

  • Multi-location chains that need one loyalty program across several stores

  • Shopify and WooCommerce webshops that want loyalty built into their checkout flow

If you sell to the same customers more than once, Diller is built for you!

What you need before you start (account info, store details, products, etc.)

Before logging in for the first time, it helps to have the following ready:

  • Your store details — name and logo (used in member communications)

  • Your activation credentials — found once you're logged into the retailer page

  • A rough idea of your loyalty model — points, stamps, or membership tiers? (You can always change this later)

  • Access to your POS or webshop — you'll need admin access to complete the integration

How long onboarding usually takes

Most retailers are up and running within a day. Here's a rough breakdown:

  • Basic setup (loyalty program + first campaign ready): 1–2 hours

  • POS or webshop integration: 30–60 minutes, depending on your system

  • Importing existing customers: 1–3 days — just send your customer list to our support team and they'll handle the import

You don't need to have everything perfect from day one — the program can be adjusted at any time from the Dashboard.

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