In this article, you’ll learn how and when to use live chat support with Dispatch.
Solution: To understand when Dispatch Support is available and how they can help you with active orders.
How to contact Dispatch Support
To access Dispatch Support open the Settings Menu and select "Contact Support", this will bring you into the chat where you can select "Problem with an active order."
If you need to submit an adjustment request or update your vehicle, click the buttons on the chat screen to start those forms.
When To Contact Support
Issues at pickup or drop-off
Please use the "Report an issue" button to get help and document the issue you're having.
Being unassigned from an order
We can remove you from an order but be careful not to release too many. It may impact your access to future orders, customers depend on reliability.
Live Support is available Monday through Friday 4am CST to 7pm CST and
Saturday 7 CST to 3 CST (hours may vary slightly on Saturday.)
Non Urgent Inquiries
You can click “General driver question” that help you with some frequently asked questions. If you cannot find answers to your questions in our support library please send an email to drivercare@dispatchit.com, we typically respond within a day or two.