This method adds resolution links to your customer emails, including order confirmations.
This gives customers a resolution option before they ever contact their bank.
Recommended placement:
Order confirmation emails
Shipping confirmation emails
Subscription confirmation emails
Subscription renewal emails
We strongly recommend adding this to your Order Confirmation email first, and then optionally to shipping and subscription emails.
▼ Step 1: Go to Shopify Notifications
Log in to your Shopify Admin
Click Settings
Click Notifications
Under Customer notifications, click Order confirmation
Click Edit code
▼ Step 2: Insert the Smart Resolution snippet
Paste the following code near the top of the email, ideally above the order summary.
Recommended HTML snippet:
Note: You can make modifications as desired to the text or styling of this button.
<table border="0" cellpadding="0" cellspacing="0" style="margin: 20px auto;">
<tr>
<td align="center" bgcolor="#F5E6B8" style="border-radius: 8px;">
<a href="https://YOUR-RESOLUTION-LINK.com"
target="_blank"
style="display: inline-block; padding: 16px 32px; font-family: Arial, sans-serif; font-size: 16px; font-weight: bold; color: #C0392B; text-decoration: none; border-radius: 8px;">
Click here to file a dispute or claim a chargeback
</a>
</td>
</tr>
</table>
Here's an example of how the recommended dispute button shows up. The button text, colors, and styling can be modified to your preference.
▼ Step 3: Replace with your Smart Resolution link
Replace:
with your actual Smart Resolution link from Disputifier.
▼ Step 4: Save and test
Click Save
Click Preview
Send a test email
Confirm the button appears correctly and links to your resolution link
Alternative: Simple text version
If you prefer a simple link instead of a button, use this:
<p>
If you have questions about your order, you can resolve them instantly here:
<br>
<a href="https://YOUR-RESOLUTION-LINK.com">Resolve your order issue</a>
</p>
Recommended additional placements
For maximum protection, also add the resolution link to:
Shipping confirmation email
Subscription confirmation email
Subscription renewal email
Customer support auto-responses