Before you start
In this guide, you will be able to:
Invite Disputifier as a user on your Paysight account, using the correct email
Let the Disputifier team know the invite is on its way, so we can accept it quickly
Add Paysight to your Disputifier integrations using the Other option
Confirm that the connection is working
You'll need access to your Paysight dashboard with permission to manage users, and access to the Disputifier app.
⚠️ Important: Always send the invite to onboarding@disputifier.com, exactly as written. Invites sent to any other email address won't be linked to our team's Paysight account, and we won't be able to access your data.
Note: Please don't share your own Paysight username and password with us. A user invite is the secure way to give us access, and you can remove it at any time.
Why Disputifier needs access to Paysight
Paysight is the CRM where your transactions, customers, and subscriptions live. With user access, our team can:
Look up the order behind each chargeback or alert
Gather evidence for your chargeback responses, such as order, customer, and subscription details
Refund transactions linked to chargeback alerts, so they don't turn into chargebacks
Without access, some alerts may show as "can't find," and chargeback responses may be missing order evidence.
Part 1: Invite Disputifier as a user in Paysight
In this first part, you'll add Disputifier as a user on your Paysight account.
Log in to your Paysight dashboard
Go to Settings > Users
Invite a new user
In the Email field, enter onboarding@disputifier.com
Set the role to Admin
Send the invite
Why Admin and not User? Paysight has two roles. The User role can only view most resources, so our team couldn't refund transactions linked to your chargeback alerts. The Admin role gives us the access we need to refund those transactions before they become chargebacks.
💡 Already work with Disputifier on another Paysight account? You don't need to do anything different. Our team uses one Paysight login for all our clients, so every invite goes to the same email: onboarding@disputifier.com.
Part 2: Let the Disputifier team know
Paysight invite links can expire quickly, so tell us as soon as you've sent the invite.
Open the live chat in the Disputifier app
Let us know you've sent a Paysight invite, and include:
Your store or website URL
Your business name as it appears in Paysight
Once we accept the invite, your Paysight account will appear in our team's account list, and we'll confirm with you that everything is working.
Part 3: Add Paysight inside Disputifier
In this last part, you'll add Paysight to your Disputifier integrations. Paysight doesn't have its own integration tile yet, so you'll add it using the Other option.
In your Disputifier dashboard, click Settings in the left sidebar
Select Integrations
Scroll to the bottom and click Add New
In the Name field, enter Paysight
In the URL field, enter https://app.paysight.io/
Email invite has to be to onboarding@disputifier.com
Confirm that you've sent the user invite by checking the box
In the If you set a username, please enter it here field please enter your business name as it appears in Paysight
Leave the username and password fields empty. You've already given us access with the user invite in Part 1
Select the MID this Paysight account is linked to
Click Save
Once you click Save, Paysight will show as added in the Integrations section, and our team will be notified to check your invite.
Verify your setup before you finish
Run through this checklist to confirm each part of the Paysight integration was completed correctly:
The invite was sent to onboarding@disputifier.com, with no extra characters or variations (Part 1, Step 4)
The role is set to Admin (Part 1, Step 5)
The Disputifier team was told the invite was sent, with your store URL and business name (Part 2)
Paysight was added under Add New in Settings > Integrations, with the Portal Name Paysight and the invite marked as sent (Part 3, Steps 3–7)
Common issues and how to fix them
The invite shows as expired. Paysight invite links expire after a short time. In Paysight, remove the pending invite, send a new one to onboarding@disputifier.com, and let us know right away through live chat.
The invite email bounced or wasn't received. This usually happens when the invite was sent to a different email address. Check that the invite was sent to onboarding@disputifier.com exactly. If it wasn't, remove it and send a new invite to the correct email.
Disputifier had access before, but can't see my account anymore. This usually means the Disputifier user was removed or its role was changed in Paysight. Go to Settings > Users in Paysight. If Disputifier is missing, send a new invite to onboarding@disputifier.com with the Admin role. If Disputifier is listed with the User role, change it to Admin.
I can't find where to invite a user in Paysight. Users are managed under Settings > Users. If you don't see this option, your Paysight role may not allow you to manage users. Ask your account administrator to send the invite, or contact Paysight support through the chat icon in your Paysight dashboard or the Paysight ticket portal.
I can't find Paysight in the Integrations list. Paysight doesn't have its own integration tile. Scroll to Add New under Settings > Integrations and add it there, following Part 3.
I use Paysight together with another CRM or gateway. Keep all of them connected. We may need data from each one to find every order linked to your chargebacks and alerts.
Frequently asked questions
Why do I have to use onboarding@disputifier.com? It's our team's master Paysight login. Invites sent to this email are added to our account automatically, so we can access your data without creating a new login.
Can I remove Disputifier's access later? Yes. You can remove the Disputifier user from Settings > Users in your Paysight account at any time. After access is removed, we won't be able to fight chargebacks or resolve alerts that need Paysight data.
If you've checked everything above and the Paysight integration still isn't working, contact the Disputifier team through the live chat option in the app. Include your store URL and let us know which step the issue occurs at so we can help.