Does Disputifier offer Amex and Discover Coverage for chargeback alerts?

American Express (Amex) and Discover chargeback alert coverage may require additional information from your payment processor. Providing the required details allows Disputifier to optimize your coverage and help you receive more alerts for eligible Amex and Discover transactions.

To improve your American Express and Discover alert coverage, you’ll need to provide the following information:

The Amex and Discover SE numbers must be obtained directly from your payment processor.

Your SE numbers are provided by your payment processor and are not generated by Disputifier.

If you use Shopify Payments, you may occasionally be told by Shopify Support that:

Based on our experience, this is generally not the case. Most Disputifier merchants are able to obtain their SE numbers by connecting with the appropriate Shopify Payments support team.

If Shopify Support is unable to provide the information during your first conversation, we recommend contacting them again and requesting assistance from another representative or the appropriate payments support team.

When contacting Shopify Payments Support, specifically request your:

If the representative says they cannot provide this information, consider asking for the request to be escalated or connecting with another support representative.

In our experience, many merchants who were initially told that the information was unavailable were able to obtain it after reconnecting with Shopify Payments Support.

If you have exhausted your options with Shopify Payments and are still unable to obtain your SE numbers, there are two alternatives to consider.

If American Express and Discover represent a significant percentage of your transactions, you may want to evaluate alternative payment processing options that can provide the information required to maximize your alert coverage.

Before making changes to your payment processing setup, review how many transactions you receive from American Express and Discover.

We recommend looking at your transaction volume over the past:

If American Express and Discover account for only a small percentage of your overall transactions, disabling these payment methods may have a limited impact on your conversion rate while reducing potential exposure from transactions where coverage cannot be fully optimized.

Once you obtain your Amex and Discover SE numbers, add them along with your business information to the Amex & Discover Coverage section in the Disputifier app.

Make sure all information is entered accurately before submitting it.

Once the required information has been submitted, it typically takes 14–20 days for enhanced American Express and Discover alert coverage to take effect.

On average, merchants see an approximately 30–40% increase in Amex and Discover alert coverage after enhanced coverage is activated.

The actual improvement can vary depending on your payment processor, transaction volume, card network mix, and the availability of eligible alerts.

If you process American Express or Discover transactions and want to maximize your chargeback alert coverage, start by obtaining your Amex and Discover SE numbers from your payment processor.