Upload a custom background image to align Docupath with your organization's visual identity across the platform interface.
When to Use
Initial tenant setup
Company rebranding
White-label partner deployments
Prerequisites
Admin role in Docupath
Background image in JPG, JPEG, or PNG format
Steps
Step 1: Open System Settings
From the Main Menu, go to System Settings.
Step 2: Open Branding Customization
Find the Branding customization section on the page.
Step 3: Remove the Existing Background Image
Under Upload Background, delete the existing image.
Step 4: Upload Your New Image
Drag and drop your new background image into the upload area, or click to select a file.
Step 5: Follow Recommended Specifications
Format | Recommendation |
JPG / JPEG | Supported; 1920 x 1080 px recommended |
PNG | Supported; 1920 x 1080 px recommended |
WEBP and other formats are not supported.
Step 6: Save
Click the Save button to apply the new background image.
Step 7: Verify the Update
If the background does not appear immediately, ask users to perform a hard refresh in their browser (cached images can delay updates).
Expected Outcome
The custom background image is displayed across the platform interface, visible to all users in the tenant.
Common Issues
Issue | Cause | Resolution |
Background not updating after save | Browser cache | Perform a hard refresh (Ctrl+Shift+R or Cmd+Shift+R) |
Image looks stretched or blurry | Incorrect dimensions or low resolution | Use a 1920 x 1080 px image in a supported format |
Upload rejected | Unsupported file format (e.g., WEBP) | Convert the image to JPG, JPEG, or PNG before uploading |
Notes
JPG, JPEG, and PNG are supported. WEBP and other formats are not supported.
1920 x 1080 px is the recommended image size for clear rendering across screen sizes.
For white-label partner deployments, the custom background enables seamless visual integration under the partner's brand.