If you have forgotten your password, follow these simple steps to reset it:
Step 1: Go to the login page
Navigate to your platform’s login page.
Step 2: Click on "forgot password"
On the login page, click on the "Forgot Password" link.
Step 3: Enter your email address
Enter the email address used when you were invited to join the portal. Make sure it is the same email used during your registration.
Step 4: Check Your Inbox
A password reset email will be sent to your address. Open this email and click on the "Change Password" button.
Step 5: Choose a new password
When creating your new password, ensure that it meets the complexity requirements set by your portal administrator. These may include:
A minimum number of characters
A mix of uppercase and lowercase letters
Numbers and special characters
Important Information:
Password reset is only available for users who were invited to the portal via their email address. If you created an account without an email invitation, please contact your administrator for assistance.
Need Help?
If you have any questions or difficulties, do not hesitate to contact your administrator. They will be able to assist you with the process.
You're now ready to reset your password!
For further assistance, contact support at: support@dokeos.com.