Submitting New Business
Advisers and their staff can submit new business directly through the platform. While both Admin and Staff users can prepare submissions, only Admin users are authorized to send them to the client.
The platform acts as the central communication channel between you and the company’s Operations Team. All application activity is tracked under the “Activity” section of each account—this is not visible to clients.
1. Starting a New Application
Go to the “Transactions” section on the left panel.
Click “New Account” (top right).
Choose between:
My : Savings Strategy (regular contributions)
My : Investment Strategy (single contribution)
A procedure number and account number will be automatically generated. The new account will be in "draft" status until submitted.
2. Completing the Application
Account Owner(s)
Provide personal information for the account holder(s).
Maximum of two account holders per account.
For joint accounts, click "Add an Account Owner."
Platform credentials are created based on the client's personal email address.
Know Your Client (KYC)
Complete the KYC form located below the account owner info.
Includes identity verification, source of wealth, and other disclosures.
Only visible to advisers, staff users, and the Operations Team.
Sample fields include:
Duration of relationship with the client
How the client was introduced
Purpose for investing
Total assets, income, and savings history
Employment status and industry involvement
PEP/CEP declarations and any legal or ethical concerns
3. Payment Details
My : Savings Strategy
Enter contribution amount, frequency, and term (5–20 years).
To add an initial single contribution, activate "Add a Single Contribution."
My : Investment Strategy
Specify the single contribution amount.
4. Payment Method
Two options are available:
Credit Card
Max: USD 7,500 per contribution
Must be in the account holder’s name
Exception: Immediate family members, with valid ID and proof of relationship
The first charge is processed automatically on the date the account is approved.
Bank Transfer
Bank account must be in the account holder’s name
Names and numbers must match the platform
Transfers from regulated non-bank institutions are accepted with supporting documentation
Clients should only transfer funds after receiving the approval email with wire instructions.
👉 For more information visit the payment methods page.
5. Auto Increase (Savings Strategy Only)
Activate "Auto Increase" and select either 5% or 10% annual contribution increase.
6. Commission Waiver
Advisers may waive 50% or 100% of their commission to reduce product fees for the client.
Click the settings icon in the Payment Details section
If a single contribution is included, the waiver must be confirmed separately
7. Fund Choice
Select up to five funds per contribution type
Allocations must total 100%
DSA (Discretionary Service Agreement) allows the adviser to act without client re-authorization
ABC Investment Strategy (Savings Strategy only):
60% in Aggressive Fund (initial term)
20% in Balanced Fund (mid-term)
20% in Cautious Fund (final term)
Any manual fund switch deactivates the ABC strategy.
8. Beneficiaries
Up to 10 beneficiaries per account
Minimum 1% per beneficiary
Total must equal 100%
9. Required Documents
Proof of Identity
Passport, national ID, or government-issued license
Must include: name, photo, nationality, date/place of birth
Must be valid and issued within the last 10 years
If two account holders, provide ID for both.
Proof of Address
Issued within the last 3 months
Accepted: utility bills, bank or credit card statements, shared expense invoices
Not accepted: mobile, internet, or cable bills
If no document is under the client’s name, submit an Address Declaration Form (ADF) with supporting evidence.
Additional CDD Documents
Depending on your country of residence, profession, and other risk factors, our Compliance Team may request additional CDD documents or supporting evidence.
All requirements are assessed on a case-by-case basis and at the sole discretion of the Compliance Team, in line with regulatory standards.
Illustration
Must match platform details
Signed by both applicants (if joint account)
If not digitally signed, upload:
Signed application
Signed illustration
Signed KYC
Use the "Documents" section to upload and categorize files.
10. Activity Section
Use the "Activity" tab to:
Leave notes and comments
Submit queries
Upload files using the paperclip icon
11. Sending the Application
Once complete, click "Send to Client."
The client will receive an email to access the platform and review the submission
They must confirm they have accepted the Account Terms & Conditions, E-Communication Declaration, Customer Declaration, EU Declaration and the Illustration
To approve, they enter their full name to sign digitally
If rejected, the application returns to the adviser for edits and re-submission.
12. Final Processing
After client approval, the application is reviewed by the Operations Team.
Upon approval, both client and adviser receive a confirmation email