You may notice that regular contributions to your account are occasionally paused. This is due to an internal safeguard we call Stop Collection.
🔒 What Is "Stop Collection"?
"Stop Collection" is a temporary hold that prevents automatic charges while certain transactions are in progress. It is automatically activated when a transaction moves to "On Client" status (i.e., waiting for your review and approval).
This includes:
Contribution increases or reductions
Changes to payment method
Other modifications that affect how or when we collect funds
⚠️ Why Do We Do This?
We do it to protect you. By pausing collections:
We avoid charging the wrong amount
We reduce the risk of chargebacks or failed collections
We give you time to review and approve the changes before anything is processed
⏳ What Happens Next?
Once you approve the pending transaction, your contribution will be automatically collected based on the updated instructions.
However, if a transaction remains in "On Client" status for an extended period (e.g., weeks or even months), your account may remain on Stop Collection during that time. This can delay scheduled payments.
✅ What Should You Do?
To keep your contributions on track:
Review and approve any pending transactions as soon as possible
Contact your financial adviser if you’re unsure or need assistance
🛟If you have any questions or notice a delay in your contributions, feel free to reach out. We're here to help!