How to Verify Payment transfers and Troubleshoot Delayed Payments on Dosh
Ensuring that your payments are credited to your Dosh account is crucial for maintaining financial confidence. This article outlines the steps for confirming fund credits, understanding processing timelines, and troubleshooting payment delays on Dosh.
How to Confirm deposit
To verify that a payment has been credited to your Dosh account:
Check your Dosh account balance: Log into your Dosh account via the app and look for updates in your account balance or specific transaction records.
Look for notifications: If the payment has been successfully received and credited, you should receive a notification. Ensure your notifications are turned on within your mobile device.
Confirm with the sender: Ensure that the sender has sent the payment correctly. Payments must include your mobile number as the payment reference to ensure proper processing by Dosh. If the reference is missing or incorrect, the payment will fail or be returned to the sender.
Supporting Transaction Investigations
If the funds appear to be missing from your account:
Provide a screenshot of the transaction, showing the payment details such as transaction ID, amount paid, and senders account information. This documentation will assist Dosh support team in tracing the payment.
Send detail to contact@dosh.nz from your dosh registered email address.
Troubleshooting Payment Delays
Occasionally, incoming payments may not reflect immediately in your Dosh account. Use the following steps to resolve this:
Typical Processing Times
Payments received by Dosh are generally processed twice daily, once in the morning and once in the afternoon. Exceptions include:
Funds Received After Business Hours: Transactions completed after 5 PM will be processed the next business day.
Security and Compliance Checks: Payments undergo standard checks to verify their validity and ensure compliance with financial regulations. This step may introduce slight delays but is essential for protecting your transactions.
Summary
Understanding Dosh payment processing times and requirements enhances your ability to manage account credits effectively. Confirm credits through notifications, balance checks, and sender communication. If delays occur, thoroughly check timing and references and provide essential proofs for investigations. If you require further assistance, Dosh support team is available to guide you through any unresolved payment concerns!