What Should I Do If I Forgot to Include My Mobile Number in the Payment Reference Field?
Transferring funds without including your mobile number in the payment reference field can result in complications, but these issues can often be resolved. Here, we’ll guide you through what happens in such situations and what steps you can take to address the problem.
Common Refund Scenarios
Missing critical information like a mobile number in the payment reference field can lead to two main outcomes:
Automatic Refunds: In many cases, the funds are automatically returned to the sender's account.
Manual Resolution: In situations where automatic refunds are not processed, the funds may require manual handling by the Dosh support team or relevant financial institution.
Automatic Refund Process
If you omit your mobile number when sending money, the payment system often detects the missing detail and returns the funds back to your bank account automatically.
Steps to Verify Refund Status:
Check your account for the returned funds.
Confirm the transaction history to ensure the money was refunded.
Manual Resolution Process
If the funds are not automatically refunded, additional actions may be required. The dosh team can manually locate the transferred funds and redirect them to the correct account. For this, you might need to:
Provide details of the original transfer, such as the source account and transaction ID.
Confirm that the payment was intended for a specific recipient or account.
Note that the process may vary depending on your bank or payment provider, but a resolution is usually possible with proper documentation. Source:
Tips to Avoid Payment Issues
To minimize the risk of encountering errors or delays when transferring funds:
Always double-check the payment reference field: Ensure all required details, especially mobile numbers, are included.
Confirm recipient details: Verify account numbers and associated identifiers before making transfers.
Contact support immediately: If you suspect an issue with your payment, notify Dosh support or your bank without delay.
By following these tips, you can help ensure smooth and hassle-free transactions.
If you need additional support, contact dosh’s customer service team for personalized assistance.