If you need to reset your dosh account PIN:
To reset a forgotten PIN, select the 'Forgot?' option on the PIN pad screen within the Dosh app and follow the on-screen instructions to set a new PIN.
If you can't remember your PIN, dosh locks your account after three incorrect PIN attempts to protect it against unauthorized access. If your account has been locked from attempting to enter your PIN, please contact customer support via the Help button or email support@dosh.nz. Our customer service team will confirm who you are then get your account up and running again.
If you need to reset your dosh Card PIN:
Tap dosh card -> App settings -> Change card PIN
Then follow the prompts to change your card's PIN.
Remember, never disclose your dosh app PIN or dosh card PIN to anyone, and always keep your card securely with you. You can always put an immediate temporary lock on your dosh card via the app should you need to.
NEED HELP? LET US KNOW!
If you're stuck, just tap on the blue messenger icon on the bottom right of the screen and reach out to us. We're happy to help! Alternatively, you can email us at support@dosh.nz from the email address registered to your account.