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How to integrate Dots with ManageEngine Endpoint Central (MDM)

This guide explains how to connect Dots with ManageEngine Endpoint Central to sync and download device assets.

Reut Avni avatar
Written by Reut Avni
Updated over 2 months ago

Note:

  • This integration currently supports asset sync and download only.

  • Asset assignment is not supported yet and is planned for Phase 1, 2026.


What You’ll Need

Before starting, make sure you have:

  • Access to ManageEngine Endpoint Central

  • Access to the Dots platform


Step 1: Create API Credentials in ManageEngine

  1. Open the Zoho API Console.

  2. Click Add Client (top-right corner).

  3. Select Self Client.

  4. Click Create.

  5. When the pop-up appears, click OK.

  6. Copy and save:

    • Client ID

    • Client Secret
      (You will need these later.)


Step 2: Generate an Authorization Code

  1. In the Zoho API Console, open the Generate Code tab.

  2. In Scope and Scope Description, enter:

    DesktopCentralCloud.Inventory.READ
  3. Set Time Duration to 10 minutes.

  4. Click Create.

  5. Copy the Authorization Code shown in the pop-up.


Step 3: Connect Endpoint Central to Dots

  1. Open the Integrations page in the Dots platform.

  2. Click on connect to Endpoint Central integration.

  3. A pop up window with an explanation about Dots system accessing Endpoint Central will appear. Review it and click “NEXT".

  4. Paste the following details:

    • Choose Domain from the Dropdown.

    • Client ID

    • Client Secret

    • Authorization Code.

  5. Click Save.

  6. Now when the technical connection is done, please choose the integration connection mode you would like to activate in this integration.
    This part is important as you need to choose the how you would like to sync your assets data from Endpoint Central :

    Sync - Connect existing Dots assets with your MDM.
    What It Does:

    # Matches existing assets in Dots to assets in your MDM by serial number

    # Establishes a connection to view MDM data

    # No changes are made to your assets

    What It Means for You:

    # No new assets are created
    # No updates are made to your existing assets

    Download Only- Import new assets from your MDM into Dots.

    “New assets” refers to any asset found in the MDM whose serial number does not already exist in Dots. To prevent duplicates, we recommend that all previously uploaded assets in Dots include serial numbers.

    What It Does:

    # Pulls any new assets from your MDM that aren’t already in Dots

    # Creates new asset records in Dots

    What It Means for You:

    # Your existing assets remain unchanged

    # Any asset found in your MDM but missing in Dots will be added

    # Use this to ensure all your MDM-managed devices appear in Dots

    Download and sync- Import new and connect assets from your MDM with Dots.
    New assets” refers to any asset found in the MDM whose serial number does not already exist in Dots. To prevent duplicates, we recommend that all previously uploaded assets in Dots include serial numbers.

    What It Does:

    # Pulls any new assets from your MDM that aren’t already in Dots

    # Creates new asset records in Dots

    What It Means for You:

    # Your existing assets remain unchanged

    # Any asset found in your MDM but missing in Dots will be added

    # Use this to ensure all your MDM-managed devices appear in Dots

    Please review all options to make sure you make the best connection for your needs, and click on "NEXT" when you are done.
    Don't worry you can always edit later.

    Following clicking "Next" you'll be presented with a report showing you how many and which assets were downloaded to Dots and how many were synced. Please take a sec to review it and click "NEXT".

✅ The integration is now complete and your laptops and devices should sync.

If you had any issues during this integration, please contact our support from your Dots dashboard (Bottom left index) or send us an email to support@dots.com

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